Usabilla Live lets visitors point to any section on a website to provide feedback. It has a slider that asks for feedback, provides an exit survey feature and allows for custom targeting of more interesting users. It offers a dashboard with data and analytics for both qualitative and quantitative insights into the website.
Primary Use Cases
Nimble dug a little deeper into the customer relationship management (CRM) space with the release of its Smart Contacts App with support for Microsoft Edge. Edge is the web browser developed by Microsoft and included in Windows 10, Windows 10 Mobile and Xbox One. Continue reading...
If you haven't heard much about Customer Intelligence Management, it won't be long before you do. At least if David Corrigan and Nick Halsey have their way. Continue reading...
Salesforce rolled out the second generation of its Service Cloud this morning. Per Salesforce's usual M.O. for application upgrades, it sports faster set-up capabilities, productivity enhancements around the console function and a brand new mobile app for service agents. Continue reading...