Zendesk is a Web based customer support tool that allows companies to provide assistance to their users.
Customer service is a key differentiator for many companies. But as the number of communication channels and devices increases, so do the challenges of delivering personalized service across those channels.A unified view of the customer is needed for omnichannel customer service -- something tha...Read more
Despite the fact that we are in an age where everything seems to be computerized and automated, this is the year that businesses will start to feel more human. Customers will feel more and more like businesses are listening to their individual wants and needs. With that mega-trend in mind,...Read more
Let's get right to the punchline, and then back it up with some facts. Automated personalization and the human touch are complementary, but systems will improve and automated personalization will handle more and more of the personalized interactions with customers. It’s not only because au...Read more