Zendesk is a Web based customer support tool that allows companies to provide assistance to their users.
Most businesses recognize customer communities can build brand trust, improve support, reduce costs and even enhance marketing efforts and generate new product ideas. That's the conclusion of a new report from Get Satisfaction, an online community platform. Get Satisfaction surveyed more t...Read more
After completing a successful IPO this spring, Zendesk, provider of a cloud-based customer service platform, recently added to the upside momentum, reporting second quarter revenue growth of 80 percent. In the past quarter, the seven-year-old company added more than 3,000 new accounts and now ha...Read more
Since Verint bought KANA earlier this year for $514 million, the question has been how the business analytics company would blend KANA's customer experience services into its suite of employee services. The answer, or at least a big part of it, came today in San Francisco as the new "...Read more