Zendesk is a Web based customer support tool that allows companies to provide assistance to their users.
Let's get right to the punchline, and then back it up with some facts. Automated personalization and the human touch are complementary, but systems will improve and automated personalization will handle more and more of the personalized interactions with customers. It’s not only because au...Read more
When we think of personalization of service through analytics, the first thought that likely comes to mind is retail applications or consumer goods. But what about industrial equipment, especially heavy equipment? The way we service big machines is undergoing a renaissance, thanks to the same t...Read more
An essential part of creating a truly integrated and comprehensive SaaS customer support program is developing the capability to provide customers with the type of support experience they need, when they need it. Because of the nature of the SaaS service -- customers constantly interacting with...Read more