Zendesk is a Web based customer support tool that allows companies to provide assistance to their users.
Salesforce's Desk.com has always been unapologetically designed with small companies' needs in mind. The default assumption about these companies is that they run their CRM operations using some combination of email and spreadsheet. Ditto their finance ops, their procurement ops and so on...Read more
With just a few well-chosen words last Wednesday, a human being with the thankless job of handling Twitter outreach for San Francisco’s ailing BART commuter rail service converted a negative event into a brand building campaign. The fellow, identified by the San Francisco Chronicle as Tay...Read more
Live chat offers customer service representatives yet another way to resolve customer issues and an opportunity to answer questions that customers can't answer for themselves. But not all live chats are created equal. Continue reading...