Zendesk is a Web based customer support tool that allows companies to provide assistance to their users.
Live chat offers customer service representatives yet another way to resolve customer issues and an opportunity to answer questions that customers can't answer for themselves. But not all live chats are created equal. Continue reading...
Businesses want to increase revenue (no surprises there). And this desire to maximize profitability is driving a new contact center model: the blended contact center. Blended contact centers are responsible for both outbound and inbound calls. Continue reading...
Oracle wants you to listen in on your customers' conversations. This morning it introduced new features to its Service Cloud and Social Cloud and enhanced integration between the two to help companies better listen to customers' conversations in both public and private social media venues. Cont...Read more