Zendesk is a Web based customer support tool that allows companies to provide assistance to their users.
When we think of personalization of service through analytics, the first thought that likely comes to mind is retail applications or consumer goods. But what about industrial equipment, especially heavy equipment? The way we service big machines is undergoing a renaissance, thanks to the same t...Read more
An essential part of creating a truly integrated and comprehensive SaaS customer support program is developing the capability to provide customers with the type of support experience they need, when they need it. Because of the nature of the SaaS service -- customers constantly interacting with...Read more
Everybody likes to beat up on the airlines for customer service. Bad food was replaced with no food and reclining your seat may get you arrested. And yet it is airlines that have made some of the greatest advancements in customer service. They’ve done so across multiple channels by reduci...Read more