Zendesk is a Web based customer support tool that allows companies to provide assistance to their users.
It feels like customer service -- or rather, the lack thereof -- is making headlines on a daily basis lately.Comcast is one example of a company that has faced service misstep after misstep. And these blunders are having a lasting impact on Comcast’s brand. A recent report from SurveyMonke...Read more
Idea conceived. Mobile app developed. Mobile app deployed. This is where Twin Prime promises to make things better. Its technology makes mobile apps faster, officials there promised. They disrupt the content delivery network (CDN) space better than anyone, including Akamai, who they particularly...Read more
Avaya claims its Call Center services power a significant share of big call centers. Among customer call centers with more than 400 agents, it estimates a 63 percent market share. Among call centers with more than 1,000 agents, it estimates a 70 percent share. So what’s Avaya thinking rig...Read more