Zendesk is a Web based customer support tool that allows companies to provide assistance to their users.
In a few short years communities have transformed from a misunderstood and undervalued tool to a strategic part of a company. During those ensuing years, many organizations have successfully deployed communities to replace legacy portals, extranets and intranets to serve either — or both...Read more
Companies face major challenges when trying to effectively scale customer service. Successfully responding to customer interactions across an expanding range of channels puts even the most customer-centric organizations to test. Continue reading...
Salesforce's Desk.com has always been unapologetically designed with small companies' needs in mind. The default assumption about these companies is that they run their CRM operations using some combination of email and spreadsheet. Ditto their finance ops, their procurement ops and so on...Read more