Zendesk is a Web based customer support tool that allows companies to provide assistance to their users.
The business benefits of customer communities are well known: call deflection, search engine optimization (SEO), product ideation and even revenue growth. While some of these benefits directly benefit customer support teams, others benefit the broader organization. Customer engagement helps sale...Read more
When we look to a company for answers, what do we want?We want a seamless experience and answers tailored to our needs, no matter how we reach out. Whether we visit a store, check a website, send an email, call customer service or all of the above, we want the source or person on the other end t...Read more
The other evening, I found myself impatiently waiting on the supermarket checkout line. Although I waited just a few minutes while the clerk rang up the customers ahead of me, those minutes seemed to last much longer. Why?Other customers seemed irritated, too, shifting from side to side, peerin...Read more