Zendesk is a Web based customer support tool that allows companies to provide assistance to their users.
You wouldn't climb the highest mountain without a guide or take up parachuting without an instructor. So why expect your customers to succeed without some guidance? Today, it's important to help your Software-as-a-Service (SaaS) customers to succeed by analyzing the way they use your product a...Read more
User feedback helps companies deliver the best products and services possible. Identifying needs, incorporating ideas and listening to customers questions are all ways to help solve problems and ensure development efforts remain focused on what really matters. By creating a conversational relati...Read more
Business leaders across the globe have confirmed that, in the midst of stiff competition and growing customer expectations, customer and field service differentiation is key to growing revenue and delivering an excellent customer experience. These are the findings of two new reports and an infog...Read more