Zendesk is a Web based customer support tool that allows companies to provide assistance to their users.
As many in the industry had suspected might be necessary, Santa Clara, Calif.-based Avaya filed for Chapter 11 bankruptcy. The news came with a surprising twist though — the telecommunications provider said it would not sell its contact center business despite having tried to do so last y...Read more
Your customers are telling you what they need. Are you prepared to listen? When you think about the big brands that regularly deliver industry leading customer experience results — such as Amazon, USAA, Mercedes Benz and Southwest Airlines — it’s natural to wonder how they go...Read more
Humans are great at complex tasks. But simple, repetitive tasks? Not so much. Luckily for us, we live in an age where automation is affordable and exceedingly practical. As your customer support operations takes on more projects, automation ensures your systems actually earn customer satisfacti...Read more