digital world

Ten trends in three broad technology groups will drive business outcomes in 2017, Gartner analysts predict.

At its Symposium/ITxpo in Orlando, Stamford, Ct.-based Gartner Vice President David Cearley said the trends revolve around:

  • Emergence of an intelligent digital mesh to support digital businesses and their technology platforms and IT practices
  • More artificial intelligence (AI) and machine learning in apps of all kinds to support this intelligent digital mesh
  • A blurring of the physical and digital worlds, with technologies such as blockchains, distributed ledgers and digital twins helping to close the gap

Notes DX Summit Topics

Garter 2017 tech trends
PHOTO: Gartner
Cearley focused on many of the trends CMSWire will discuss in depth at its second annual DX Summit in Chicago next month. Businesses need to develop seamless connections between people, businesses, devices, content and services to deliver better digital business outcomes, he said.

According to a report released to coincide (registration required) with the symposium:

  • “The continuing digital business evolution exploits new digital models to align more closely the physical and digital worlds for employees, partners and customers. Technology will be embedded in everything in the digital business of the future. Rich digital services will be delivered to everything, and intelligence will be embedded in everything behind the scenes. We call this mesh of people, devices, content and services the intelligent digital mesh."

10 Emerging Digital Trends

Cearley broke the trends into three groups:

Intelligence everywhere

AI and machine learning will facilitate the development of systems that can learn and adapt to the environment around them as opposed to traditional systems that can only manage a set range of scenarios. Look for:

  • AI and Advanced Machine Learning delivered through intelligent apps 
  • Infusion of increasing intelligence into new and existing apps
  • The growth of intelligent things — things in the physical world thatuse AI and machine learning to interact more naturally with their surroundings

The Digital World

The digital world will become an increasingly detailed reflection of the physical world, which still see rich digital services and interfaces connecting the two and driving the next generation of digital businesses. Look for:

  • Virtual and augmented reality, which will merge with digital business practices, will be increasingly capable of delivering hyperpersonalized and relevant apps and services
  • Digital Twins — dynamic software models of a physical thing or system that relies on sensor data to understand its state are respond to changes — will rapidly grow over the next five years
  • The evolution of blockchain, the technology that underlies bitcoin

Digital mesh

This refers to the practice of exploiting connections between people, businesses, devices, content and services to deliver digital business outcome. The mesh requires new interfaces, security models, technology platforms and approaches to design. Look for:

  • Conversational interfaces, which will grow beyond chatbots to include an expanding set of endpoints that are used to access applications and information, or interact with people and businesses
  • The app and service architecture will expand at the backend to connect mobile apps, web apps, desktop apps and Internet of Things (IoT) apps
  • The evolution of digital technology platforms with a focus on information systems, customer experience, analytics and intelligence, the IoT and business ecosystems
  • Security systems that protect the connected points will also evolve — and could be make-or-break elements in many businesses