Last week Slack added new analytics features to its real-time communication app to provide deeper, contextual insight into channel and individual user activity.
Analytics have become increasingly important for collaboration platforms. Forrester in its December 2016 Wave for Enterprise Collaboration platforms cited collaboration analytics as a critical capability of a successful collaboration platform along with central administration, document collaboration and group and team messaging.
The San Francisco-based enterprise collaboration provider now breaks down its analytics capabilities into three sections:
- Overview: Provides analytics on channels, messages and files
- Channels: Now goes deeper into the public channels and is sortable by a range of fields, including the channel with highest membership and that with the most recent activity
- Members: Provides additional visibility into Slack users and how active they are.
Potential Use Cases
According to the company, businesses can use the analytics to target training opportunities. New members could lead to a change in the breakdown of messages sent in public versus private channels or the percentage of active members each week.
"If you start to notice a shift in either of these metrics," officials said, "it could be a good idea to hold a training session to make sure everyone feels comfortable navigating their work in Slack."
Peer training can help new team members understand how Slack fits into their daily workflows, officials said. Analytics in the members section can help organizations "find early adopters and highly active users whose stories may benefit others in your company."
Slack analytics can also produce insight on trending topics, such as a "spike in customer support tickets, or a topic that’s sparking active conversation."
"Conversely," officials added, "sorting by the lowest number of messages sent can point you toward inactive channels that can be archived to keep your team’s channel list tidy and relevant."
Slack Marketing Apps
Slack officials also noted integrations within its Slack App Directory last week aimed at helping marketers produce customer insights, run and analyze marketing campaigns.
- SurveyMonkey: Allows marketers to manage, send and collaborate on surveys in Slack
- Growthbot: Connects to HubSpot Marketing, HubSpot CRM, Google Analytics and other data sources to help form a marketing strategy. Growthbot can generate answers from various data sources.
- Invision: Helps translate a narrative into visual assets for display ads and landing pages by syncing projects to Slack
- Hootsuite, MailChimp, MailJet: Apps can help pull social messages and email marketing insights into Slack
- AdStage: Designed to help manage and analyze campaigns in market. Create performance reports across your Google, Bing, Facebook, Instagram, LinkedIn and Twitter ad campaigns from within Slack.