Customer Experience Management Summit London 2017

Description

Active Communication International's third Customer Experience Management Summit will give you in-depth looks into the main CX drivers and challenges faced by brands and retailers through case studies, interactive sessions and panel discussions led by industry experts. The conference will bring together senior customer experience and customer service representatives across different sectors, technology and solution providers, as well as agencies. 

Key Topics:

  • Customer Behavior and Habits: Implementing a Personalized CX 
  • Organizational and Cultural Changes 
  • Going Beyond Products and Purchases on Your Journey With Customers 
  • CX Measurement 
  • Loyalty: How to Effectively Retain Your Customers? 
  • Employee Engagement 
  • Omnichannel — Streamlining Your CX On All Channels 
  • B2B: Learning From B2C Experiences 
  • Getting a Better Understanding of the Digital Customer Experience  

Registration Details

Add Calendar Event

* required info

Contact Info

Event Details

Enter city name or 'online'
You may use HTML tags for style ("a","b","strong","em","i","u")
NL-01a
Get the CMSWire Newsletter
  • Receive concise summaries of what's happening in your industry
  • Get access to exclusive reports, white papers and webinars

lock We take your privacy seriously

NL-03a
Get the CMSWire Newsletter

You'll receive:

  • Exclusive Articles
  • Latest White Papers
  • Early Event Invites

Join 55,000 subscribers and growing

We take your privacy seriously

Get the CMSWire Newsletter

Join 55,000 subscribers and growing

We take your privacy seriously

You'll receive

  • Exclusive Articles
  • Latest White Papers
  • Webinar Invites
NL-03a
Join 55,000
of your peers

Get the CMSWire newsletter.
Access exclusive news, best practices and events.