Digital Customer Care, Contact Center & Experience Forum Melbourne 2017

Description

Clariden Global's 2nd Annual Digital Customer Care, Contact Center & Experience Forum is designed to deliver better contact centers that transform every aspect of your customers’ experience. Join us and discover how to create and implement an effective customer access strategy, capturing and leveraging the voice of customers to set priorities and improve products, services and marketing. Six reasons to attend:

  1. Create a holistic customer experience by mapping critical touch points across the entire customer care journey
  2. Utilize easily accessible, highly rewarding multi-channel digital care solutions for your customers – from incorporating live chats to creating online forums
  3. Deliver the future of digital and omni-channel contact centers today with powerful insights from top customer care leaders
  4. Personalize customer care experience by harnessing the power of data and analytics to drive customer insights
  5. Embrace digital self-service channels and create highly personalized user experience
  6. Implement powerful customer advocacy programs that aim to reduce frustrations and improve interactions


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