Executive Customer Contact Exchange 2017

Description

The Customer Contact Exchange is the go-to meeting for C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practice and improve the future of customer contact. 

The Exchange is put together by customer service executives to design an agenda that is tailor made for decision makers within the customer contact field. Join our experts  to ensure your contact strategies are as sharp as possible.

Overall, the Exchange will tackle how to streamline internal functions to optimize operations and maximize employee engagement whilst reducing costs and increasing profit. The following are key areas we will consider at the Exchange:

  • Understanding your customers through the various customer feedback channels where they can express satisfaction, or dissatisfaction to improve overall customer experience.
  • Creating a customer centric multi-channel business to give customers the freedom they need, and employees the clarity they seek to understand the customer journey.
  • Digitizing contact center functions to ensure a seamless customer experience and increase first contact resolution.

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