Gartner Customer Experience & Technologies Summit London 2017

Description

Customer experience is at the very top of everyone’s priority list in 2017 – from the CEO to the CMO to the CIO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and deliver sustainable competitive advantage. Learn how to shape the future of your customer experience strategies to drive improved customer satisfaction, loyalty, and advocacy. This Summit was designed for individuals in the following roles:

  • Customer Experience Leaders
  • IT Leaders Supporting CX Initiatives
  • Customer Data and Analytics Managers
  • Customer Services & Support Managers

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