7th Annual Customer Contact 2011, East: A Frost & Sullivan Executive MindXchange

Logistics

• When: Apr 10, 2011 08:30 - Apr 13, 2011 18:00
  Timezone: (GMT-5) Eastern Time (US & Canada)
• Where: Marco Island, FL / North America
• Registration: Click Here for Details

Description

Customer Contact 2011, East: A Frost & Sullivan Executive MindXchange is THE place to be if you want to be a leader in delivering the kind of customer contact that creates a competitive edge for your organization. It is where you will get great new ideas for creating a more personal customer experience and nurturing a deeper customer relationship behind retention, loyalty and advocacy. Plus, you will take away tools and best practices for efficiency and effectiveness in the contact center - - in short, golden nuggets for doing things smarter. Come network with other contact center professionals in the trenches: You’ll be empowered by their enormous knowledge and inspired by the wisdom and success stories you’ll hear about.

Four tracks are dedicated to your chief concerns:

Track 1: Aligning the Contact Center with Customer and Enterprise Strategy

Track 2: Leveraging Customer Insights and Voices to Deliver a Personal Experience

Track 3: Social and Web Channels, Interactions, and Experience

Track 4: Empowering Agents to Forge Deeper Customer Relationships

Plus 33 interactive sessions, powerhouse speakers sharing their insight and experience, and nonstop networking activities combine to deliver a guaranteed ROI.

> Click here for Registration Information