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Logistics
- When: Jan 23, 2012 08:30 - Jan 26, 2012 18:00
Timezone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London - Where: London / EMEA
- Registration: Click Here for Details
Description
Telecoms IQ's Customer Experience Management conference in January 2012 is an unmissable opportunity to learn how to optimise your CEM strategies and leverage them to deliver tangible results that will secure top-level buy-in.
Hear from a world-class, operator led speaker panel of 26 CMOs, VPs, Directors and Departmental Heads in charge of the customer experience.
You will learn how to successfully engage your employees in delivering a consistently high quality customer experience across all touch points of the customer journey. Plus, discover the winning CEM initiatives that will surprise and delight your customers and exceed their expectations.
Reasons why you should attend Customer Experience Management in January 2012:
- Hear from a world-class, operator led speaker panel of 26 CMOs, VPs, Directors and Departmental Heads in charge of the customer experience
- Learn from proven case studies how to improve the customer experience whilst increasing your profitability and reducing operational costs .
- Gain first-hand insight into the initiatives that will successfully engage your staff to improve the customer experience across all touch points
- Understand how to differentiate your brand in a saturated market and find new ways to exceed your customers’ expectations
- Benchmark your initiatives with other industries who are leading the way in CEM through an interactive cross-industry panel
