Executive Customer Contact Exchange Manchester 2014




The Executive Customer Contact Exchange is widely acknowledged as the must-attend meeting for Global and Regional Heads of Customer Service, Operations and Contact Centres from leading international brands.

This year, 80 strategic decision-makers are attending to discuss best practice and learn how to implement the very latest tools and techniques required for delivering an excellent customer service. Achieving this all through streamlining operational activities and creating a customer focussed culture.

At the Exchange, the world's leading minds in customer contact strategy, leading analysts and a selection of the most innovative solution providers gather to exchange knowledge and discuss best practice on aligning business strategy with delivering an unforgettable customer experience strategy across a number of platforms. Allowing you the potential to transform your customer service strategy and gain a crucial advantage in your marketplace.

If you are a solution provider, the Exchange represents a unique business development opportunity where you can meet the leading brands in the customer contact world; who attend to discuss best practice, form key business relationships and find new solutions to help propel their customer service strategy to success.

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