Customer Experience Management (CXM), Information Management, Social Business
 
 

Forrester's Content & Collaboration Forum 2010

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Logistics

  • When: Oct 7, 2010 07:30 - Oct 8, 2010 18:00
    Timezone: (GMT-5) Eastern Time (US & Canada)
  • Where: Gaylord National Resort & Convention Center, Washington, D.C. / North America
  • Registration: Click Here for Details

Description

Today, the people in your organization have unprecedented expectations for driving better, faster business outcomes using content and collaboration technologies. Harnessing the trends that underlie those expectations in order to drive real business outcomes — like revenue growth, reduced operating expense, and improved return on assets — requires IT to assume a new leadership position. On top of building engaging Web experiences to drive revenue and reduce service costs, Content & Collaboration (CC) Professionals must optimize portal, search, collaboration, and eDiscovery strategies that enhance employee productivity while mitigating risks. CC professionals require a new set of skills to address the culture, process, and technology changes amid this groundswell of business technology expectations.

To capitalize on these changes, CC professionals at the Content & Collaboration Forum 2010 will learn to:

Engage customers across emerging channels. Learn how empowered employees can better serve customers using social, cloud, mobile, and video technologies.

Innovate by harnessing the power of collaboration. See how leading organizations are using organizational models, tool sets, and new skills to accelerate innovation with collaboration platforms and tools like social networks.

Accelerate your strategy while balancing risk and return. Learn to optimize processes and tools like enterprise content management, eDiscovery, search, and intranet portals to mitigate risks and maximize information discovery, use, and re-use.

> Click here for Registration Information


 

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