- Starts: 2014-06-24 07:30
- Ends: 2014-06-25 14:15
- Timezone: (GMT-05:00) Eastern Time (US & Canada)
- Where: New York, NY / North America
- Registration: Click Here for Details
- Add to Your Calendar
Welcome to a new, more competitive era for CX. From now on, it's not enough to think you know your customers — you have to really know what they care about most. What’s more, you'll need to understand the critical roles that your people, processes, and technologies play in delivering a compelling experience.
At this Forum, Forrester will debut new research that reveals the drivers of customer experience quality — the factors that truly matter to customers.