Welcome to a new, more competitive era for CX. From now on, it's not enough to think you know your customers -- you have to really know what they care about most. What’s more, you'll need to understand the critical roles that your people, processes, and technologies play in delivering a compelling experience.
At this Forum, Forrester will debut new research that reveals the drivers of customer experience quality -- the factors that truly matter to customers.
- Jun 2
- Jun 4
(Webinar) Social Success Beyond Yammer and SharePoint
Online, Online Webinar
- Jun 11
- Jul 16