Oct 30, 2014 -
Oct 30, 2014
Starts 8:30 and Ends 18:00
(UTC-05:00) Eastern Time (US & Canada)
Gerry McGovern returns to Ottawa Thursday, October 30th to deliver an all-new Master Class focusing on Creating Better Customer Experiences Online. Make sure you don't miss your opportunity to experience Gerry's powerful, captivating and insightful Master Class featuring all new content, strategies and case studies.
Learn how to apply the 7 principles of effective self-service design and management, improve findability, manage search, measure self-service task performance, etc.