IBM Connect 2013

Description

Familiar, yet with a whole new twist. We're connecting the long-standing Lotusphere and last year's Connect conferences — and making them one. IBM Connect combines the deep technical content that you've loved for 20 years with the learning you need to accelerate your move beyond social media to drive real business value with social and collaborative technologies.

Business leaders and functional managers across all disciplines of business, including human resource professionals, hiring managers, sales leaders, offering development and operations professionals.

Creating a Smarter Workforce

When you have the right team engaged, motivated and empowered, you can realize 26% more revenue per employee according to McKinsey. In this stream, hear from your peers and industry leaders about how to successfully implement smarter workforce strategies as well as practical examples, tools, and technologies to improve productivity, to unleash innovation, and to build the skills required to win in their markets.

Sessions focus on:

  • Attracting and retaining the best people for the job
  • Enabling your workforce for greater productivity with increased client engagement
  • Performing with new tools for greater impact with collaboration, crowd sourcing, and analytics
  • Transforming culture and processes
  • Optimizing social intranets to improve employee experience

Exceptional Customer Experiences

According to ClickZ, 81% of customers received product purchase advice through a social site. When customers are delighted by seamless, personalized interactions across every channel and device, their relationship with your company goes beyond transactions to the advocacy that results in increased revenue. In this stream, hear from your peers, industry experts, and IBM executives about new technology to understand individual customer needs, to engage individual customers, and to deliver services.

Sessions focus on:

  • Improving customer satisfaction with the right mix of personalization, self-service, and commerce capabilities
  • Engaging customers in relevant communities and expertise to build brand loyalty and advocacy
  • Bringing together business processes and content for in-context and effective interactions
  • Delivering consistent and rich experiences across multiple channels and devices
  • Using analytics to recognize changing market conditions and to attract new audiences

Lotusphere Technical Program

Celebrate 20 years of Lotusphere, the industry's premier technical conference! Immerse yourself in everything that IT professionals have come to expect from JumpStarts and Master Classes, designed to kick IT pros into a higher gear, to Show 'n Tells and Best Practices featuring industry experts with proven solutions.

Sessions focus on:

  • Going deep on products and capabilities
  • Modernizing existing applications and creating new social and mobile applications
  • Deploying and delivering in mobile, cloud, on-premises and hybrid environments
  • Embedding social technologies into your business processes -- including content management, analytics and commerce
  • Understanding the latest on open standards

 

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