Nov 4, 2014 -
Nov 5, 2014
Starts 8:30 and Ends 18:00
(UTC-05:00) Eastern Time (US & Canada)
Seamless Support: Build social into your Service strategy to cut costs, prevent crises and get happier customers
The Social Media for Customer Service Summit
November 4-5th, New York
The Fourth Annual Social Media for Customer Service Summit is your one-stop-shop for all the latest social media care insight and best practice. It gives you a 360 degree look into building, operationalizing and initiating a successful social customer service strategy at your company.
Save the date and join 20+ leading corporate customer service practitioners and social media leader including Nissan, Nokia, U-Haul, Verizon Wireless, American Airlines,Dunkin Donuts, Hilton Worldwide, Amica Mutual Insurance Co, Hyatt Hotels Corporation, Newegg.com and many more!
Attend the social media for customer service summit and learn how to;
INTEGRATE social into your customer service operation: Use the right infrastructure, touch points and cross-collaboration
CREATE a proactive and reactive support strategy to deliver hands-on service which is personalized, timely and useful
DEVELOP a seamless multichannel experience across your external support channels for a ?single customer view?
ANALYZE and route customer feedback to the right place: Drive customer centric resolutions and real business evolution
PROVE the value of social support resolution: Discover the right KPIs and metrics for internal buy-in
What is new for 2014?
Engaging Formats: We have recognized the need for more engaging, interactive and intimate discussions. 2014 will cater to your needs with a combination of roundtable discussion, keynotes, case studies, panel discussions, peer-to-peer networking and ice breakers to ensure you meet the industry leaders in attendance.
Award Winning Speakers: Be inspired by the very best, not only will you hear from Fortune 100 brands but those that have been recognized publicly for their aspiring social customer service examples.
Customer Service vs. Social Media: This is the only gathering that brings together both traditional customer service teams and social media savvy experts to offer a comprehensive overview of where social support is headed and key takeaways from both sides.
Keep up to date with 2014 agenda, speakers and much more by visiting http://events.usefulsocialmedia.com/customerservice/