Do you have a defined customer journey at your company? One major step of customer acquisition and retention improvement is often found by looking inwardly to team development. With a strong customer experience department, customer journeys can be guided to success.
Join CMSWire and Totango for a panel discussion on why customer experiences should not be treated as singular events but as an ongoing journey that needs to be continuously managed. Panelists will discuss 3 crucial processes that should be in place to create a successful customer journey — achieving high retention rates and strong recurring revenues.
(Webinar) Prepare for the Digital Transformation Future
Online, Online Webinar
Digital Publishing Innovation Summit New York 2015
North America, New York City Conference
- Jul 23
- Jul 23
- Aug 27
- Sep 8
- Nov 3