- Starts: 2014-09-16 10:30
- Ends: 2014-09-16 11:30
- Timezone: (GMT-8) Pacific Time (US & Canada)
- Where: Online (web-based) / North America
- Registration: Click Here for Details
- Add to Your Calendar
Do you have a defined customer journey at your company? One major step of customer acquisition and retention improvement is often found by looking inwardly to team development. With a strong customer experience department, customer journeys can be guided to success.
Join CMSWire and Totango for a panel discussion on why customer experiences should not be treated as singular events but as an ongoing journey that needs to be continuously managed. Panelists will discuss 3 crucial processes that should be in place to create a successful customer journey — achieving high retention rates and strong recurring revenues.