(Webinar) 3 Critical Processes to Guide the Customer Journey

 

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Do you have a defined customer journey at your company? One major step of customer acquisition and retention improvement is often found by looking inwardly to team development. With a strong customer experience department, customer journeys can be guided to success.

Join CMSWire and Totango for a panel discussion on why customer experiences should not be treated as singular events but as an ongoing journey that needs to be continuously managed. Panelists will discuss 3 crucial processes that should be in place to create a successful customer journey — achieving high retention rates and strong recurring revenues.

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