Do you have a defined customer journey at your company? One major step of customer acquisition and retention improvement is often found by looking inwardly to team development. With a strong customer experience department, customer journeys can be guided to success.
Join CMSWire and Totango for a panel discussion on why customer experiences should not be treated as singular events but as an ongoing journey that needs to be continuously managed. Panelists will discuss 3 crucial processes that should be in place to create a successful customer journey — achieving high retention rates and strong recurring revenues.
- Jun 2
- Jun 4
(Webinar) Social Success Beyond Yammer and SharePoint
Online, Online Webinar
- Jun 11
- Jul 16