It?s 2014. Do you know where your customer is? We can report that your customer:
- Is online at all times, although not always "reachable"
- Has higher expectations than ever before
- Expects to interact with your brand in a consistent manner across channels
- Has the power to communicate displeasure to an audience of thousands (or more)
Join this DNN webinar featuring guest speaker Forrester Research, Inc. Principal Analyst Kate Leggett, who will provide insights on the value of online support communities.
A leading expert on customer service strategies, Kate will cover:
- The evolution of consumer technology and its impact on the changing nature of customer service
- How online support communities can meet the needs of high customer demands
- Best practices for implementing an effective and thriving online support community
- How online support communities can drive Return On Investment (ROI)
By implementing a successful customer support community, brands create happy and loyal customers, while leading the way to customer experience excellence.
CMSWire Webinar: Top 10 Tips to Improve Social Intranet Adoption
North America, Online Webinar
- Aug 27
- Oct 12
- Nov 3