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Let’s face it … the customer experience bar is continually rising and today’s customer expects a great deal more than just information – they expect to be engaged through a relevant array of content, visuals and rich media across a multitude of touch points that excite, inform and emotionally connect them.
Organizations need to sort through and broker all these elements to deliver contextually relevant experiences at all times, on any device, and in any language. Until today this was easier said than done.
Join SDL's Lou Casal and Arjen van den Akker for the first in a series of webcasts that explore what drives great customer experience.
This webinar will discuss:
• Why orchestrating contextually relevant experiences across any channel, device or language has become critical to your strategy and execution.
• What you need to consider when optimizing your digital customer experiences in order to engage and delight your customer.
• How to increase flexibility and speed to market by leveraging the most agile of CX operational controls