In the comments on my last post, someone lamented that it didn’t seem to matter too much whether you stayed on shared drives or moved to an enterprise file synch and share (EFSS) product like Box or Dropbox, that SharePoint seemed to be universally hated and that no one was moving to solutions like OpenText, Documentum or FileNet.
He closed with, “makes you wonder where the whole document management space is headed."
It’s a fair question — and one that doesn’t have an easy answer, which is why I decided to write this post. And I wanted to open it out a bit to be about more than simply document management, because in many important ways, document management and information management are headed to the same place in the next five to 10 years.
The Roots of the Issue
The easiest way to talk about where information management is headed is to talk about where it’s been. Why? Because looked at in one way, it’s going pretty much 180 degrees away from where we thought (hoped?) it would for most of its existence.
Maybe not from the very beginning of managing electronic documents in the 1970s and 1980s, but from relatively early on, the goal was to have all documents in the same system — a single source of truth. And this single source of truth was to be functionality heavy, providing robust document management capabilities to end users along with workflow or tight integration with line of business systems (or both).
This dream didn’t materialize for the vast majority of organizations. In part, the technology hasn’t been up for the task (and still isn’t); in part, significant cultural and change management issues need to be overcome; and in part, the sheer difficulty of executing such an ambitious, enterprise wide platform (global ERP rollouts, anyone?).
However, this dream failed to materialize mostly because it was not only incredibly difficult (impossible?) to achieve, but also entirely the wrong thing to be aiming for in the first place.
Let me explain what I mean by way of an analogy.
I have four kids eight and under. As you can imagine, our house is a wreck most of the time.
Sectional couch torn apart to make a fort all over the floor, Barbies in various states of undress scattered everywhere, trains and cars and Legos dumped in piles, crushed snack food on cushions and the floor … and that’s just upstairs, which is supposed to be our “adult” space.
In the basement there’s a large playroom that typically looks like some deeper level of Dante’s inferno where condemned parents are sent to be drowned in a sea of disorganized toys, games, puzzles and dress up clothes, overseen by a Furby Boom that has no off switch and spews a constant litany of gibberish at full volume.
If I attempt to deal with the mess my kids make by trying to get them not to make a mess or by trying to keep things clean real time, as they mess things up, I’ll not only fail, but I’ll go certifiably insane in the process.
My only chance is to work within the reality that they will always be making a mess and to create organizational schemes and coping mechanisms that allow us to have a functioning household despite the mess.
Information management is the same.
Users will never care about taxonomy or information organization.
They won’t ever get excited to use a heavily structured system that monitors their every move and constrains how they work, and they won’t ever do anything that they perceive as an add-on to the work they get paid to do.
So unless we stop being information managers who talk about information management and trying to get everyone to care about it as much as we do, we’ll always be met with less than success … if not outright failure.
Given the reality of how employees have always approached and will always approach information management, it’s no surprise that the one system to rule them all, heavyweight, top down approach hasn’t worked.
So when I think about the future of information management and look ahead, I tend to see things going in the opposite direction in the effort to manage information better.
- There will never be, nor could there ever be, one system to rule them all in terms of managing information. Information management is a means to an end, not an end in itself; and if it’s going to allow end users to achieve their business ends, it can’t ever be one size fits all. And given the wide divergence of end user goals and needs at even a small organization (let alone medium and large ones), I can say with certainty that we will never see wide adoption of a single solution approach to information management.
- Given that there will never be a single solution, all of us (tech vendors, end users, service providers) are going to have to get smarter at managing information effectively in the midst of system chaos. We’ll have to abandon theoretical best practices, architectural nice to haves and all sorts of other “oughts” in favor of hard nosed, reality based discussions of how to actually get stuff done given the way things are—not the way they should be.
- In the absence of a single solution, vertical, localized solutions will become more prominent, as they have been for the last few years now. We’re going to see an ever narrower focus on discreet business activities and problems to be solved with information management tools. And not just more functional solutions, i.e., for departments, but process oriented, i.e., for business activities that cross functions.
- We’ll begin to see a clearer separation of managing information during it’s useful lifespan and managing information that’s reached the end of its life (disposition or archive). Right now, very few organizations do a good job of separating these two very different activities, with less than optimal results. Five to ten years from now, I think we’ll more frequently see organizations differentiating between the two, which will allow them to support a wide variety of local, vertical approaches for work in progress and then reign in the chaos for long term archival with a more limited set of solutions.
- Infrastructure, Platform and Software-as-a-Service will become the way nearly every business leverages technology. Might take five years, but I don’t think it’ll be more than ten. For proof, just look at the development of the power grid. At one point, every manufacturing plant had its own source of power because there were too many real and perceived challenges with using power “in the cloud”. But at a certain point, the public grid overcame the majority of those challenges and we got more comfortable accepting the challenges it couldn’t. XaaS will go the same route in the not too distant future.
Basically, information management (and document management with it) is moving towards a future where we embrace system chaos and learn to work within it to achieve our business goals, which will include vertical, process oriented solutions, a cleaner break between managing information as work in progress versus archival and an near total reliance on XaaS modes of technology delivery.
And in my opinion, the sooner we come to terms with all this, the sooner we can begin making significant progress with information management, rather than lamenting how bad things are and struggling to reach the same, tired old set of best practices we’ve been hearing about for 20 years now and will never, ever reach.