Enterprises continue to invest in information security technology. But they can't get the right people in place to execute — or enough of them.

Security managers reported significant obstacles in fully realizing the benefits of Security Information and Event Management (SIEM) solutions because of lack of staff expertise (44.4 percent) and inadequate staffing (27.8 percent) in 451 Research’s Voice of the Enterprise: Information Security quarterly study (subscription required) released this week.

Spending on security remains strong: 44 percent of enterprise security managers will increase their budget in the next 90 days. Only 4 percent of enterprises are decreasing security spending.

"SIEM solutions hold a lot of promise as the centralized solution for unlocking all the secrets held in the logs of enterprise systems and marrying them with the use of threat intelligence,” Daniel Kennedy, research director for information security for 451 Research, said in a statement. 

”That promise comes at a cost: SIEM solutions still retain a reputation for being difficult to set up, difficult to add new feeds to and difficult to tune. That said, their value to the enterprise security manager is increasingly understood, and while many SIEM implementations may have started out as a compliance check mark, they have transcended those roots.”

These latest findings are based on responses from more than 900 IT professionals, primarily in North America and EMEA, including 582 unique vendor evaluations in the third and fourth quarters of 2015.

The report also included results on SIEM providers. It found more than 32 percent of the enterprises surveyed name Splunk as their primary provider. In the 451 Research Vendor Window, enterprises rated Splunk highest especially for querying capability and the ease of integrating new data feeds. Intel Security is the second highest rated vendor based on evaluations from its 380 existing customers.

Other findings include:

  • 56.9 percent of enterprises are able to devote more than one professional to their SIEM implementation and monitoring
  • 41 percent of respondents noted “hackers with malicious intent” as their top security concern over the past 90 days, followed by navigating compliance requirements (37 percent)
  • 23 percent of security managers noted that compliance requirements were a key driver in getting projects approved, second only to risk assessment cited by 25 percent of respondents

Salesforce Integrator Gets Fatter

Salesforce Marketing Cloud integrator Pierry Software has started the new year by expanding. The Redwood City, Calif.-based provider of marketing software integration and solutions announced this week it acquired Cleveland, Ohio-based C.TRAC Inc. C.TRAC is an interactive agency specializing in digital and direct mail marketing, database management and related support services. 

Terms of the deal were not disclosed. Josh Pierry, founder and CEO of Pierry Software, claims the deal makes Pierry one of the largest Salesforce Marketing Cloud implementers, integrators and consultants in the world.

"As more companies adopt new solutions to meet and engage their customers, we anticipate a growing opportunity for services such as ours," he said.

The Salesforce Marketing Cloud is the CRM giant’s suite of marketing software solutions that integrates its CRM with email, mobile, social, ads and the web. Pierry leverages the Salesforce Marketing Cloud to integrate digital delivery, data, social media and e-commerce software solutions.  

"For Salesforce Marketing Cloud customers looking to optimize their digital marketing programs, Pierry continues to add capabilities and expertise, and build a robust portfolio of best practices focused on long-term customer success," said Neeracha Taychakhoonavudh, SVP, partner programs and marketing for Salesforce.

Susan Williamson, C.TRAC's president, will join Pierry Software as chief operating officer.

New Investor for RapidMiner

Cambridge, Mass.-based predictive analytics provider RapidMiner closed a $16 million equity financing round. New investor NGP led the round with participation from existing investors Ascent Venture Partners, Earlybird Venture Capital, Longworth Venture Partners and Open Ocean Capital.

Upal Basu of NGP will join the RapidMiner Board of Directors. RapidMiner claims to have a community of more than 250,000 users.

"RapidMiner lets organizations turn data into transformative business outcomes and sits at the intersection of important innovation in big data and machine learning,” Basu said in a statement.

RapidMiner, an open-source technology platform, is “doubling revenue annually” and added more than 100 employees in 2015, according to company officials.

Gartner named RapidMiner a leader in its Magic Quadrant for Advanced Analytics Platforms in March. Forrester Research named RapidMiner as a "strong performer" in its April Wave for Big Data Predictive Analytics Solutions.

CX Associations Gets Larger

The Customer Experience Professionals Association (CXPA), a global non-profit organization, this week announced 20 corporate members and two sponsors: InMoment at the Silver level and Vocal Laboratories at the Bronze level.

According to association officials, membership and participation in the CXPA have steadily risen since the association's founding in 2011.

The CXPA supports the professional development of its members and advances the field by providing research and education, establishing standards, offering networking and career opportunities, promoting the industry and creating a better understanding of the discipline of customer experience management, officials said.