Business process management (BPM) has been around for a while, but digital transformation has pushed it to the forefront as organizations look to make swift business decisions and increase agility.
BPM holds the potential to help reduce paper handling and inefficiencies in activities such as contracts and invoicing. By extending existing processes to mobile workers, enterprises can also improve business responsiveness and boost productivity.
Start By Understanding BPM's Capabilities
AIIM recently conducted research with 486 business executives and found that 55 percent of respondents felt BPM to be significant (38 percent) or imperative (17 percent) for their business. Business leaders know that to remain competitive, they must continuously improve the efficiencies of their processes. If they don’t they risk higher costs, lower revenues, less productive employees and, ultimately, dissatisfied customers.
BPM enables organizations to enhance their existing processes or implement new ones quickly and efficiently. But for users and business leaders to get the most out of BPM, they have to understand its capabilities. Without this understanding, they will never get the best return on their investment.
5 Tips to Derive Business Value with BPM
BPM is delivering value to businesses: According to the research, 41 percent of respondents said they see payback within one year, of which 17 percent cite ROI within just six months.
Reported benefits include greater agility, better routing between individuals and improved efficiency.
But to see even more value, organizations must change the way they think, the way they work and the way they solve business problems by introducing process improvement and automation.
Here are some tips for choosing areas of BPM that can benefit from digital transformation.
1. Dive deeper into processes
At minimum, create high level maps to document the steps in the process. Use these to identify areas of opportunity for process improvement, looking for bottlenecks in the process and ways to eliminate these bottlenecks.
2. Uncover the business problem you are trying to solve
Look deeper into the root cause and examine how BPM can help. Multi-step process, for example, often show up inefficiencies. Look at how BPM monitoring could improve processes.
3. Take inventory of your current BPM capabilities
Use this inventory as a reference when developing a set of requirements. In this way you can maximize your current investment and only purchase those missing technologies.
4. Document the business requirements first
And then build your functional requirement based on these. Develop technical requirements built on the functional requirements and map these against your current technology sets.
5. Consider cloud and mobile device use
How can cloud and mobile device use, as well as mobile apps, help you address current needs and support remote workers and stakeholder involved in your processes? Look at how to synchronize these across the enterprise and the line-of-business applications. Remember that BPM can also work as an integrating mechanism.
BPM deployments straddle the line between technical and organizational questions, and as such is an ongoing process that requires cultural as well as technological change. To get the most from BPM investment, organizations must fully understand the flow of information through the business and commit to continually examine these processes.