IBM and Actiance announced a new partnership that will see Big Blue offering the  Actiance Platform as part of its Information Lifecycle Governance (ILG) product portfolio.

Actiance’s platform, which provides archiving, analytics and compliance capabilities, will enable ILGs’ users to capture, govern and archive enterprise communications across 70 channels, including social networks, email and collaboration applications.

Customer Demand

IBM’s ILG portfolio already comes with some archiving capabilities, according to Scott Whitney, VP of Product Management at Actiance. But IBM’s customers have been asking for the capability to capture, manage and archive content from other channels, including social and collaboration channels, he said. 

The Actiance Platform includes three elements Alcatraz, Vantage and Socialite. 

Alcatraz offers cloud-based archiving with search and a view of conversations across channels. Vantage manages security and compliance around real time enterprise communications and collaboration tool and Socialite provides access and control when sharing and engaging on public social networks

“With the increasing popularity of social channels, unified communications and enterprise social software, communications content is becoming a larger risk in e-discovery cases. This means that enterprises must be able to actively capture, manage and archive all communications and social content to prevent non-compliance and legal mishaps," Whitney said.

Whitney said heavily regulated industries like financial services, manufacturing and insurance are starting to look at the cloud for economy and efficiency. With the partnership, IBM can serve its customers without the need to build a solution in-house, he said.

In July, Microsoft entered a similar arrangement with Actiance, which enables Microsoft to capture and store non-Microsoft data. “With IBM, we are extending beyond providing access to a myriad of social channels. We are enabling a legacy technology company to smoothly transition to the cloud and equip them with the tools they need to capture data across a multitude of communication channels,” he said.