Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Enterprise Cms News & Articles

Content Strategy: Data is the New Content

It’s official. "Platform Fever" has past the niche strategy phase and is the new fashion rage. 

LibreOffice Unveils Online Prototype, Plans Android, iOS Ports

Announcements at the LibreOffice Conference, held in Paris, October 12-15, included plans for LibreOffice Online as well as Android and iOS ports.

Designing Digital Services for Knowledge Workers: Good Enough is not Good Enough

While the workforce is increasingly occupied with knowledge work, it is not seen nearly as business critical as production or service delivery. For this reason, many knowledge workers have had to put up with poorly designed enterprise digital services. Executives and decision-makers must learn that “good enough” is just not good enough when it comes to designing digital services for enterprise use.

SpringCM Gifts Salesforce.com Customers with Free Content Management

SpringCM Gifts Salesforce.com Customers with Free Content Management The season of giving is upon us! Today SpringCM announced a free content management service for salesforce.com customers.

10 Planning and Governance Keys to SharePoint Success #spc11

In his keynote address at the SharePoint Conference in Anaheim, CA earlier this month, Microsoft CVP Jeff Teper, who many in the community refer to as the "Godfather of SharePoint," stated that governance "is not an issue in SharePoint 2010." That claim caused a bit of a stir from the audience, and Twitter was suddenly jammed with feedback and speculation.

OpenText Upgrades Social Communities With Social Apps, Analytics, Compliance, Mobile

OpenText Upgrades Social Communities With Social Apps, Analytics, Compliance, Mobile It’s been over two years since OpenText took its first serious step into the world of social business with the release of Social Media, which is integrated with OpenText Enterprise CMS. Since then it has been adding social media functionality to its portfolio, including Social Communities, which has been upgraded to v8.1.

Your SharePoint Records Governance Plan & ISO 15489: Business Connectivity Services & Authenticity

The records and information management standard ISO 15489 groups authenticity with sister concepts reliability, usability and integrity. The standard tells us the retention phase of the life cycle of the record should eliminate as early as possible -- and in an authorized, systematic manner -- records which are no longer required. In addition, the record should retain its context so future users may judge its authenticity and reliability.

Enterprise CMS and the Internal Customer Experience

Digital tools and social media are effective channels for delivering an integrated customer experience, but they cannot serve as the foundation of your overarching customer experience strategy. Even your products and services are not the cornerstone of the customer experience you deliver. That distinction lies with your employees.

SPONSORSHIP
CMSWire speaks to a specific audience of professionals. You can too. Advertise here.

How Microsoft Built 'Academy,' Its Social Video Platform #spc11

The final session (#SPC353) on the final day of last week’s SharePoint Conference in Anaheim and Austin Winters, Senior Program Manager at Microsoft for Academy, noted that he was “Standing between (us), a late lunch, an early finish and a sunny day.” A tough gig!

Crow Canyon Turns SharePoint Into CRM With Customer Service Management

The SharePoint conference is over and still new releases are coming fast and furious. The latest is from Microsoft ISV Crow Canyon, which works with Outlook, Exchange and SharePoint, and has added a couple of releases that will effectively turn SharePoint into a CRM system.

IBM Expands Cloud Scope, Reach With Extended SmartCloud Services

IBM Expands Cloud Scope, Reach With Extended SmartCloud Services IBM is back again this week, this time with the launch of a new bunch of SmartCloud services and software that aims to give its customers more choice when it comes to migrating their existing processes and data onto IBM’s PaaS, as well as more options when it comes to setting up private clouds.

Report: A Third of Organizations Use SharePoint as an Enterprise CMS

While we have seen over the week just gone by the massive interest in SharePoint and a steady increase in the deployment of SharePoint 2010, how it is being used across the enterprise varies. A new EMC-sponsored AIIM report shows that one of those uses is as an enterprise content management system.

Westbrook Gives iPad, Android, BlackBerry Access to FortisBlue Document Management

Westbrook Gives iPad, Android, BlackBerry Access to FortisBlue Document Management Since Westbrook Technologies introduced its cloud-ready enterprise content management system FortisBlue in October 2009, it has been building up functionality as the market demands. The latest upgrade is to make it mobile.

CMIS Deep Dive, Roadmap & SharePoint's Implementation #spc11

At last week’s SharePoint Conference in Anaheim, I attended the “CMIS Deep Dive and Roadmap” session, which was led by Adam Harmetz, Program Manager at Microsoft and Microsoft’s lead CMIS rep; Mike Mahon, President and CEO of Zia Consulting; and Ryan McVeigh, Director at Zia Consulting and CMIS Secretary and Technical Editor. The talk opened up with Adam giving a brief overview of what CMIS is and what its goals are.

GRC Roll-up: Symantec's War Chest for Buys, Microsoft Plays Down Zero-Day Attacks

This week it’s all about security. Symantec has come back from its Vision annual conference where it announced that it intends to spend US$ 1.25 billion on acquisitions and gives the world a chance to see its O3 cloud security offering. Android gets more security, while MS says zero-day attacks are relatively rare. WebLayers beefs up its governance.

Displaying 271-285 of 2661 results

< Previous 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 Next >