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Analytics News & Analysis

Spotting the Digital Analytics Trends at X Change

Every year's X Change conference surfaces what is first and foremost in the minds of the leading digital analytics practitioners and this year's was no different.

HP's New Digital Marketing Hub Uncovers Real-Time Customer Drivers

HP Autonomy is releasing a new marketing analytics hub that it describes as a milestone in its efforts to carve out a larger slice of the marketing analytics pie. It's not just a new release, but also the development of a new ecosystem that pulls together HP technology and its partners in a way it hasn’t managed to do before.

Alteryx + Revolution Analytics Partner to Deliver First Class Business Intelligence to All

What’s the difference between the best solution money can buy and the best solution? It may very well be nothing more than the price.

Adobe Analytics Adds Anomaly Detection, Statistics & More

Adobe's latest analytics updates focus on accuracy and speed.

Weekend Reads: SharePoint Mobile Falling Short + DAM Needed More than Ever

Social Business, Weekend Reads: SharePoint's Mobile Features Falling Short + The Need for DAMThe long weekend is here! As you gear up for what's sure to be a busy weekend, why not take a minute and catch up on all our featured articles from this week? We kicked off our week with the seven ways SharePoint's new mobile features fall short. We also discussed why the reason for SharePoint's success could also be the reason for its failure and why we still need DAM. So sit back, relax and enjoy our weekend reads!

Big Data Bits Featuring Bersin by Deloitte, Facebook, IBM, MapR, MongoDB, Pivotal

Go Big Data, or be left behind, that was the chorus we heard over the last 10 days. We listened as industry analysts told us how leveraging Big Data and Analytics could help grow the bottom line; we learned how Facebook’s Graph Search might help you get found by recruiters (at the expense of your privacy); we watched Big Data vendors buy what they didn't want to build (or couldn't build fast enough); and we saw a NoSQL vendor with great promise get a humongous investment.

Retailers Wonder: Browse Now, Buy Later?

Fewer consumers made the transition from browsers to shoppers last month, according to metrics released today by San Francisco-based Euclid, a company that specializes in in-store retail analytics. 

Has IBM Just Changed the Big Data Analytics Market?

IBM has just pushed competition for big data analytics business up a notch with the opening of its new Accelerated Discovery Lab (ADL). While most vendors are happy to provide big data analytics applications, or functionality, for their customers, Big Blue is offering its customers an entire research lab to help them draw meaning from their data. 

Switching Channels at the Contact Center

Customer Experience, Switching Channels at the Contact CenterWhen I was in the outsourced call center business in the 1990s, we only needed to manage phone calls and the occasional written communication. Automatic Call Distributors (ACDs) could route phone calls efficiently and IVRs -- at the time a relatively new technology -- allowed customers to self-select options that would get them the right type of help more quickly. It was a simpler time.

The Road From Big Data to Decision Just Got Shorter - Teradata's Aster Paves the Way

Information Management, Analytics, The Road From Big Data to Decision Just Got Shorter, Teradata's Aster Paves The WayHey CIO, it’s OK to breath now; those Big Data-informed insights you've been promising to everyone may finally become a reality.

ClickTale Offers Free Version of Its User Website Tracking Service

ClickTale Heatmap.pngHow do your visitors actually interact with your Website? Israel-based ClickTale is now offering a free version of its user recording and analysis technology, which is designed to let site owners see and better understand the answer to that question.

Social Collaboration's Analytics Gap

Social Business, Social Collaboration's Analytics GapMetrics are the key to driving end user adoption. Unfortunately, social collaboration has an analytics gap. 

Making a Case for Digital Transformation

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Are you heading towards a digital transformation? A new study from Capgemini and MIT Sloan Management Review shows that the opportunity offered by new digital technologies is clear. Making it happen, however, is a little fuzzy.

Google Adds Analytics APIs for Large Companies

Google Adds Analytics APIs for Large CompaniesGoogle has updated its Analytics APIs for things like account setup and configuration, and large companies that want to get in on some of the closed beta availability action can sign up now.

Weekend Reads: Dropbox vs. SharePoint + How Technology Changes Media & Entertainment

Weekend Reads: Dropbox vs. SharePoint + How Technology Changes Media & EntertainmentThe leaves are changing, the air is crisp. Fall has arrived. Whether you've just returned from your morning hike or you are still laying under your covers, waiting for the sun to warm up your house, what better way to kick off your Saturday than with our weekend reads. This week we talked Dropbox and SharePoint -- who wins for best file sharing solution? We also took a look at how technology is changing media and entertainment and discussed how communities can help delight customers. So, sit back, relax and enjoy our weekend reads. 

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