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Big Data News & Analysis

Nielsen Breaks Into CXM with New Listening Platform

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Customer experience management is about to get a lot more interesting, with some help from global market research and insights company, Nielsen.

The company has partnered with ResponseTek, a provider of customer experience management (CEM) software, to create a new customer experience solution – the Nielsen Listening Platform.

“This new solution brings together the depth of insight and understanding that Nielsen can bring, with what we believe is the leading platform to gather customer information and feedback,” Paul Fitzpatrick, vice president of global sales for ResponseTek, told CMSWire.

"What we’ve seen with clients throughout the world is that they are working from a market research perspective. They are lacking the capability to act on insights with the timeliness that the client expects. Nielsen and ResponseTek, together, can bring a complete and more effective solution to the end client.”

Neuralytix Finds Users Split on Salesforce Analytics Cloud

Analytics is one of the biggest buzzwords in the business world today — the cornerstone of corporate insights and actions.

Bernard Marr, a United Kingdom-based authority on analytics, said, "Advances in information technology and a complete datafication of our world now mean we have (or will have very soon) data and insights on everything." In fact, he boasted, analytics has the power to transform any industry, including business, sports, healthcare and government. So how broad is industry adoption?

Neuralytix, an IT market research and consulting firm based in Mountain View, Calif., recently surveyed members of the Salesforce Power Users Group about their projected use of one anaytics platform to find out. When asked about their projected use of the Salesforce Analytics Cloud in the next 12 months, 55 percent of those surveyed said they had no plans to use it.

But 42.5 percent said they were planning to start and about 3 percent of users said they were already using it.

Did SAP Just Change the Game for Enterprise IT?

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Let’s face it. Most of the line of business applications that managers use to run today’s enterprises are pretty clunky.

Kind of like your grandfather’s rusted out, gas-guzzling Cadillac that was his pride and joy more than 20 years ago. Sure, it will still get you from here to there as it putters along, but try to get somewhere quick, to drive in the snow, on ice or off-road, and forget about it.

It can’t compete with today’s automobiles that automatically adjust for weather conditions and the terrain, help you hug curves like a racecar driver, and warn you before you back into something.

It’s prime time for something to change where line of business applications are concerned. And that’s precisely the vision that SAP unveiled for the world of business yesterday before a crowd at the New York Stock Exchange.

“It’s maybe the biggest innovation in enterprise IT in history, not only for SAP, but for the industry,” said Steve Lucas, president of SAP global solutions, during an interview following the presentation. “We’re ushering in a new wave of productivity unlike anything the world has seen before.”

Q1 Planning: Top Marketing Technology, Social Business Conferences & Events (04-Feb-15)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

You're Invited: CMSWire Tweet Jam: The Future of Digital Experience #CXMChat

Be sure to mark your calendars for what's sure to be another great CMSWire Tweet Jam! Taking place on Thursday, February 26th, we'll be discussing the future of Digital Experience -- emerging patterns and aging Paradigms.

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What Data Crunchers Say About the Super Bowl

The big game is on Sunday and we know who’s going to win. OK, no we don’t, but Microsoft’s Cortana thinks she does and she has a pretty good track record. If you remember, she called every single elimination match of last year’s World Cup, including the final, correctly. That’s right, she was 15/15.

But before we let Cortana spoil the fun for you data junkies out there, Dash Davidson, Tableau’s Sports Data Analyst, has shared some interactive viz’s with us which you can use to impress everyone and/or make your own predictions. They’re preloaded with data from Pro-Football-Reference.

The Salesforce Wave Rolls Past Its First 100 Days

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When Salesforce announced its Wave analytics platform with a splash at Dreamforce, it wasn't even available. Critics said it cost too much or that even after two years of development, it was too little too late.

Some analysts, like Boris Evelson at Forrester Research, praised it for its "seamless integration" and agile NoSQL DBMS. "But," he added in his blog, "while we feel that Wave is a cool product for specific use cases ... there's lot of room for improvement before Wave can take its place among general purpose large enterprise BI platforms."

"The UI is there, but can it really leverage big data? Does it matter?," asked CMSWire writer Virginia Backaitis. She quoted several industry sources who offered mixed reviews.

Hortonworks Spreads its Open Source Wings to Bring Governance to Hadoop

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We all know Hortonworks is committed to open source, insisting that it’s the way to innovate on Hadoop and deliver the best enterprise-grade technology to the marketplace. And though its main competitor, Cloudera (or at least a member of its management team) may have taunted that Hortonworks’ business model is “undependable,” Wall Street certainly didn’t agree -- its shares soared 65 percent above the opening price on Dec. 12, 2014, its first day of trading as a public company.

Q1 Planning: Top Marketing Technology, Social Business Conferences & Events (28-Jan-15)

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Join CMSWire and RAMP on Feb 3rd for a one-hour webinar to learn more about how enterprise video is going live.

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Microsoft's Play to Rule Analytics' 3rd Wave

One billion Excel users may not sleep tonight. It won’t be a problem that keeps them awake, but a new toy. And, get this -- it’s free.

Today Microsoft introduces a new Power BI -- a service that helps users bring data in, wring value out and visualize the results. It’s geared toward line of business users, not data geeks, and may be pivotal in helping enterprises usher in a “data culture.”

Some may see this new data culture as Microsoft’s birthright (sort of) given that 1 billion workers use Excel today and that analytics is a natural progression. But Microsoft certainly isn’t taking anything for granted. “We’re lowering the barriers to entry by removing the friction and greasing the gears,” said James Phillips, general manager, data experiences at Microsoft. 

Emotion + Analytics = Speaking Your Customer's Language

2015-22-January-Laughing-Eyes.jpgIn a recent interview with Jeannette Ho, vice president of revenue management and analytics at FRHI Hotels and Resorts, she spoke about using analytics to quantify guests’ emotions, with the goal of understanding motivations for traveling. FRHI’s aims for an ideal of turning “moments” into “memories” when guests are staying with them -- a great way to create a truly delightful customer experience.

But the question is how do you keep that customer experience healthy even when a customer isn't on property?

Q1 Planning: Top Marketing Technology, Social Business Conferences & Events (21-Jan-15)

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Revenue Marketing: Creating Sales and Marketing Alignment

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The art of contacting and connecting with customers and prospects has become infinitely more sophisticated and effective through the buyer’s journey. We can thank advances in marketing automation, big data, predictive and behavioral analytics for this new level of sophistication.

No Data Butler? Alteryx's Newest Release Can Help

Let’s face it. Most line of business users don’t have a data scientist at their beck and call or even a geek from IT for that matter. So when a marketing manager or finance executive needs to make a decision in short order, he often has to do so based on a small fraction of the available information, go with his gut or miss the opportunity.

“It can take days, weeks or months before IT can provide it,” said Bob Laurent, director of product marketing at Alteryx, a data blending and data analytics platform.

That’s a problem because we live in an increasingly real time world.

That same world, mind you, is rich and overflowing with data — mobile, social, transactional, analytical, Internet of Things … we could go on. And it’s not just that, but today’s consumers don’t respond well to marketers (or anyone else) who misfires. They expect personalization and for the other party to be well informed.

Big Data Briefs: Focus on Databricks, Basho, Teradata, MemSQL

Big data isn't the “new oil” that will make us all smarter, richer, healthier. It’s just the oil without which you cannot run a business. What the market wants now is an easier way to get more from their data, faster, and the ability to translate insights into actions before someone else does.

And so it goes to follow that next generation companies like Databricks and MemSQL have raised the stakes when it comes to speed, efficiency and price, that NoSQL pioneer Basho is retrenching with new funding and new management and Teradata offers proof that the ROI for big data adoption bears fruit.

Q1 Planning: Top Marketing Technology, Social Business Conferences & Events (14-Jan-15)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

You're Invited: Security and Compliance in the Cloud

Join CMSWire and M-Files with Doculabs on January 22nd for a one-hour webinar to better protect your information in the cloud and ensure compliance.

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