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Business Intelligence News & Analysis

Gartner: Microsoft, Oracle, Salesforce Dominate Customer Service Contact MQ

Earlier in the week, we took a look at Gartner’s Magic Quadrant for Customer Service Contact Centers and found that business applications for the customer service and support (CSS) were obsolete in many cases. Today we will take a look at the companies that made it into the Leaders Quadrant.

Making the Decision Between On-Premises or SaaS Business Intelligence

Investing in business intelligence is a costly affair. Even for larger enterprises, it is not something that is entered into lightly, and before doing so, there are a number of issues that need to be considered before any decision is made. A recent white paper from Birst Software looks at those issues and what business intelligence vendors should be offering.

IBM Adds Navigation to Big Data Analytics With Vivisimo Acquisition

ibm_logo_2010.jpg IBM is the acquisition trail again despite disappointing results for Q1 released last week. The results fell around the European economy, not over IBM commercial strategy. The result is that it looks like it is to keep buying what it needs, this week’s Vivisimo acquisition being a case in point.

IBM's Analytics, Cloud Computing, Smarter Cites Perform, But Europe Drags in Q1

If you were to look at the business pages of any major newspaper in the past couple of days, you’d swear IT was in meltdown. The reactions to the Q1 figures for both IBM and Intel have pushed stock markets down. However, while the stockholders might not be getting what they want -- no tears shed here -- the IT areas that we know, love and like have all performed despite difficult times in Europe.

Autonomy Offers Media Analytics for IDOL With NewsSocial Release #NABShow

Autonomy-logo-200-x-100small.gifAutonomy is back again -- along with HP of course -- for another product release that continues to expand the use of its IDOL server, this time in the media space where it has introduced what has to be one of the first, if not the first, media monitoring and analytics applications in the media vertical.

Business Intelligence Applications Dominate Oracle OpenWorld #oowjp

logo-oracle.gif At Oracle OpenWorld in Japan, Oracle announced new BI applications certified on Oracle Exalytics and supported on iPad and iPhone devices, a new release of the Oracle Enterprise Performance Management System, and the general availability of Oracle Endeca Information Discovery.

IBM Upgrades DB2, InfoSphere Warehouse to v10 for Better Big Data Analytics

IBM continues to pursue its Big Data ambitions, this time with an upgrade to its flagship DB2 to v10 along with InfoSphere Warehouse 10 that integrates with Big Data systems and compresses data into tighter spaces.

Moving Beyond the Gamification Hype

Almost from the moment we are born and conscious of our surroundings, we embrace games. From peek-a-boo to sports to hours immersed in a digital world battling elves, humans love games. Unless you happen to be a professional athlete, playing games is probably limited to a few stolen hours each week. However, that may be changing, thanks to gamification.

Tibco and Attivio Introduce Solution for Better Insights into All Your Data

attivioLogo.jpgAs information volume and diversity continues to expand, many organizations are struggling with how gain a view that both holistic and consumable. Enterprise middleware provider TIBCO and data integration vendor Attivio have announced a new partnership that provides at least one solution.

Track Your Social Footprint: Give Your Brand Advocates Insight

Track Your Social Footprint: Give Your Brand Advocates InsightWhen it comes to big data, just how much of it is used to leverage your site’s analytics? Thanks to the Dachis Group and its new SaaS product, Advocate Insight, you can monitor and measure the daily interactions in an effort to identify a brand’s most passionate and engaged customers across their social footprint.

IGLOO Adds Social Analytics Through MicroStrategy Integration

IGLOO continues to develop its social networking suite and this time it’s with the help of MicroStrategy, which provides business intelligence and which will integrate its reporting and analytics into the suite. With it, users will be able to track participation in activities in social intranets or extranets.

Office 365: Is SharePoint Online a Good Business Move?

You may recall earlier in the month that Microsoft announced that it was making Office 365 cheaper by up to 20%. With low-level entry barriers for its competitors such as Google and Zoho, it’s not unlikely that those prices will drop again, especially as Microsoft says it is cutting internal costs. But even with the reduced pricing, is Office 365 – and, in particular, SharePoint Online -- really for you.

EMC Greenplum Open Sources Big Data Apps, Acquires Pivotal Labs

“What Java did for the Internet, they (EMC Greenplum) will do for the web.” That’s a pretty profound proclamation, especially when you consider who’s making it; none other than Scott McNealy, the co-founder of Sun Microsystems, where Java was created in the early 1990’s.

Perceptive Enterprise CMS Integrates With Microsoft Dynamics AX

Right since way back when and just after Microsoft released Dynamics AX, Perceptive got cozy with AX. First it integrated its ImageNow product, and now it has announced release of Interact for Dynamics that makes content offered through document capture and retrieval technology accessible from any AX 2012 list page or detail screen.

Microsoft SQL Server 2012 Promises Big Data, Business Intelligence Solutions

Microsoft has officially launched the release to manufacturing (RTM) version of SQL Server 2012 with a virtual conference and free downloads. SQL Server 2012 is heavily focused around three key themes and the company is positioning it as one of the most significant updates to the platform to date.

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