Business Intelligence News & Articles

Oracle Financial Services has introduced a suite of applications to help financial services companies obtain and manage a more complete view of customer relationships.

Business intelligence (BI) tool and services provider Jaspersoft is continuing to show its commitment to supporting non-traditional data sources for analytics. The company has announced its new Hadoop Partner Ecosystem, and it includes a few big names for the continuously expanding Hadoop market.

Without smarter commerce there can be no smarter planet, and IBM is very attached to its smarter planter strategy. While it has done a lot over recent months with analytics and business intelligence to create smart cities, it hasn’t been as vocal with smart commerce releases. So today’s releases for Smarter Commerce are well worth a look.

 Following on last week's unstructured data management product launch, Quest has just announced a new business intelligence tool that aims to build a bridge between business analysts who create data, and data consumers that use that data to make decisions.

How do you know if your customer analytics is having an impact? Forrester sets out to examine just that in a recently released report.

Business intelligence platform provider Jaspersoft has released a new survey that examines how companies across the globe are using big data analytics. Although many studies indicate the challenge of managing rapidly growing data volumes paralyzes many companies into inaction, Jaspersoft’s research tells a different story.

It’s the middle of the holiday period, so it’s a little bit surprising to see Gartner release another one of its Magic Quadrants. This time it’s the Sales Force Automation quadrant that features quite a number of the vendors we've seen in the customer experience management space, except this one has a slightly different focus.

Oracle continues to snap at Salesforce’s heels in the CRM space, this time with an upgrade to its CRM on Demand product. Release 20 adds industry-specific functionality for the financial, automotive life sciences and insurance sectors.

The availability of new big data platforms and technologies is enabling organizations and their data scientists to analyze greater varieties of data, in greater volumes and with greater velocity. However, the goal of these advanced data analytics efforts is fundamentally aimed at realizing the same objective that executives and data analysts have been pursuing for decades – how do we gain business insight and answers to our most critical questions, and how do we get these answers so that we can respond to opportunities more rapidly than our competitors?

Despite investment in, and deployment of customer relationship management applications in close to 75% of large organizations, it seems that many enterprises are struggling to clarify, or even define, a distinct and lucid customer relationship strategy.

If the pace of economic recovery is still dragging in the IT sector, it seems that at least in the case of business analytics, things are looking up, according to new research from International Data Corporation (IDC).

Neudesic Pulse has teamed up with iQ for Business, provider of useable data for teams who want to base their decisions on solid info, to integrate social collaboration into the BI stream.

This week there are a number of upgrades and releases following the July 4th celebrations, including an upgrade to Kofax’s TotalAgility offering and an upgrade to Clearwater’s HIPAA security assessment products. Axceler offers a new program for SharePoint governance, while QlikTech buys Expressor.

A last June release in the customer experience management space is from Oracle. While the value of customer experience management cannot be overestimated, without customer insights, it’s not very effective. To provide that, Oracle has just released Oracle Retail Customer Analytics.

As business executives see the potential of technology to transform customer channels and the customer experience, their view of technology has leapfrogged conventional ideas of IT.”  Dave Aron, Vice President and Gartner Fellow

This statement and the study that it is based on indicate that CIOs are progressively favoring technologies like business intelligence (BI) and analytics, mobility and cloud computing in order to maximize customer experience management (CXM) by skewing business priorities related to customer satisfaction.