Ccm News & Articles

Customer Communication Management (CCM) is the domain of dealing with software used to assemble, format, personalize and distribute physical and electronic communication to customers. CCM is a key business need for enterprises and an enabler for interfacing with customers in almost every industry and vertical.

Companies that adopt structured content have consistently seen it accelerate the creation, simplify the maintenance and improve the quality of their content. They've seen structured content drive higher quality information, reduced publishing costs and faster times to market for their technical manuals, policy documents, financial information and other content and content-based products and services.

So how does an organization -- a department, division or an entire company -- get on the structured content bandwagon? Or, if it's already on the bandwagon, how does it expand the use of structured content within its operations? Here's a start.

"We have to know about our customers better because by 2012, it's likely that 75% of the content we interact with will be delivered to us based on what is known about us." says Whit Andrews, Vice President of Enterprise Search at Gartner.

The latest version of SDL Trisoft – Trisoft 3.7 - has just been released, and if the UK-based vendor of this Component Content Management (CCM) system has got it right, then this solution will dramatically increase the speed and quality of targeted technical writing.

Responding to the need of companies to provide customized content to users in their own language and over the web, Trisoft 3.7 has a number of new feature.

With out-of-the-box DITA functionality, this solution gives companies the ability to handle thousands of variations in technical content that can be integrated dynamically and according to customer needs.

Hoping to ease mounting market pressures on manufacturers, Astoria Software has gone into the advice industry with “Dynamic Product Documentation On-Demand,” their latest brief on how on-demand (SaaS) DITA documentation management solutions can lower costs and reduce time to market.

The OASIS Darwin Information Typing Architecture — known as DITA — Technical Committee has released version 1.1 of its draft specification for public review, an ideally useful period of user critique that will last until May 4th.

Used for authoring, producing and conveying information as discrete, typed topics, DITA gets a tune-up in v1.1 with architectural specs, a language specification, a set of DTD’s and equivalent schemas.