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Cisco News & Analysis

Contact Center Evolution Calls for Changing Metrics, New Tools

Evolving Contact Centers Call for Changing Metrics, New Tools No matter the length of a call with a contact center, if the customer’s happy and has a tangible result at the end, who cares, right?

Fifty minutes or five -- does it matter anymore?

Social Media Briefs: Facebook Offers Free WiFi, Instagram Gets Ads, Social Media Careers Soar

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Social media can bring us so much. This week, it brings ads to Instagram, free WiFi to Facebook and Sticky Hashtags to Nestivity. 

 

Gartner MQ Leaders for Secure Email Gateways: Cisco, McAfee, Microsoft, Proofpoint, Symantec

Gartner MQ Leaders Secure Email GatewaysEarlier in the week we saw that the market for Secure Email Gateways (SEG) is a mature one with low digit growth expected annually over the coming years. We also saw that it is characterized by a move towards SaaS models with most vendors providing some kind of service offering. It is also dominated by five big vendors that have been in the market since the beginning.

MicroStrategy Mobile Apps Integrate with Cisco TelePresence

MicroStrategy Mobile Apps Integrate with Cisco TelePresenceLeading analytics vendor MicroStrategy has built in Cisco's Unified Communications system, nee Jabber (above image), into its Mobile Apps builder so apps can lauch voice and video chats natively.

Gartner MQ Secure Email Gateways: Market Moves to SaaS, Microsoft, Proofpoint, Symantec Dominant

Gartner MQ Secure Email Gateways: Market Moves to SaaS, Microsoft, Proofpoint, Symantec DominantIf Gartner’s recently published Magic Quadrant for Secure Email Gateways is anything to go by, email security is still a major concern for many enterprises. As a result, the market grew by nearly 2% last year. Some vendors, however, are bucking the low-growth trend with Proofpoint and Symantec showing double digit growth as potential buyers look to SaaS deployments.

IDG: Data Deprived Front-Line Workers Don't Do Deals

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Who is accessing what information in the enterprise

While recent research from digital business researchers IDG shows that there is widespread understanding of the importance and capital value of enterprise data, it also shows that there is a much more limited understanding of the information delivery needs of all enterprise workers, and in particular the information needs of customer-facing employees.

Twitter Profile Promotion: #FollowMe

social media, Twitter #FollowMe

To help its users keep track of their most memorable moments and to gain more followers, Twitter has launched a new engagement tool: #FollowMe.

Facebook Drops Sponsored Stories, Introduces Social Context Ads

Facebook Sponsored Story Change

Over the next few months, advertisers who use Facebook will have a few less options, as the social network is restructuring its ad platform to improve efficiency and eliminate repetition.

How to Create a Cost-Effective BYOD Policy

How to Create a Cost-Effective BYOD Policy

When it comes to the mobile enterprise, issues related to BYOD are at the forefront. In their recent report, AIIM found that while more companies are developing BYOD policies, there are still those who are putting their systems at risk, resulting in increased costs. But what if BYOD didn’t need to be complicated or expensive?

HP, Dell Battle For Top Spot In Server Market, IBM Shipments Trail

shutterstock_88131502.jpg If you were looking for a concrete indication of how IT spending is at the moment the recent figures from Gartner on server shipments and revenues offers just that. The figures show that in the first quarter of 2013 revenues from servers dropped by 5%, while shipments fell by 0.7% globally.

BYOD Alert: Personal Smartphones Heavily Used for Work; Company Compensation or Security? Not So Much

An overwhelming 90 percent of employees used their personal smartphones for work-related purposes in the past year, but only 46 percent think their companies are prepared for Bring-Your-Own-Device (BYOD) issues. That disconnect is one of the findings in a new report about the realities of BYOD.

Cisco Puts Focus on B2B Video Collaboration, Integrates TelePresence, WebEx

Enterprise software vendor Cisco is focusing on increasing the scale and easing the process of B2B video collaboration and communication with several new technology releases and upgrades.

SAP Deepens Partnerships with NetApp, Others to Deliver Big (Data) Wins for Customers

This ain't Larry Ellison's locked down world. Unlike some other industry vendors, SAP isn't aiming to be the alpha and omega of Corporate IT. Instead the Enterprise application turned database platform provider chooses to focus on what it does best and builds deep partnerships with others in the stack.

Cisco: A Learning Social Community

Being digitally social isn't a practice that's relegated to staying in touch with friends and family, it can extend to other areas, including education and skills training. That's where Cisco comes in. 

Gartner Report: Magic Quadrant for Contact Center Workforce Optimization

Customers are in charge now, so should more companies invest in their contact centers to help improve the front lines that keep those customers happy?

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