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Cisco News & Analysis

These 5 Companies are CX Innovators

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Last week we asked you to dust off your prediction skills, weigh some odds and take a shot at guessing the winners of the 2014 CX Innovation Awards. Now it's time to find your ballot: We know the winners.

Just yesterday, the Customer Experience Professionals Association (CXPA), a global non-profit organization created to guide and enhance customer experience management, named five winners from a list of 14 semifinalists. 

Winners were announced at the CXPA's fourth annual Insight Exchange event, which continues today in Atlanta.

Come on ... Admit it. You're eager to know who they are.

Microsoft Defends Collaboration Suite Against Cisco Charge

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Microsoft responded to Cisco's charges against its enterprise collaboration suite, telling CMSWire that it provides the most "complete, integrated set of social, collaboration, and communication technologies" to allow companies to "transform" the way they work.

Cisco directly called out Microsoft last week on the heels of its partnership announcement with Jive. It told CMSWire that with Jive, Cisco "supports complete communication and collaboration, end-to-end." With Microsoft, Cisco added, "you would need to get bolt-on offerings from other vendors in order to approximate this set of integrated capabilities."

Cisco Guns for Microsoft with Jive Software Integration

social business, Cisco Guns for Microsoft with Jive Software Integration

Cisco under CEO John Chambers (left) isn't hiding its intentions with its integration with Jive Software for enterprise collaboration.

It wants to go after Microsoft. And probably IBM, too.

How do we know? They told us.

"Through this partnership, Cisco supports complete communication and collaboration, end-to-end," said Peder Ulander, vice president of collaboration solutions marketing for Cisco. "With Microsoft you would need to get bolt-on offerings from other vendors in order to approximate this set of integrated capabilities. With our offering, you get everything, from the world’s leading web-conferencing solution to the leading social collaboration platform, all from one vendor."

Jive and Cisco Partner to Cut Enterprise Collaboration Software Noise

social business, Can Jive, Cisco Break Through Enterprise Collaboration Software Noise?

Everyone wants one thing in one place — right now, in real time. 

Marketers, customers and enterprise workers all want it. And now Jive and Cisco are partnering to provide it in the form of new enterprise collaboration.

The two companies want to combine the best of two worlds: Jive's enterprise collaboration platform and Cisco's real time technologies like WebEx and Jabber. The goal is to bolster that "one" theme: one place for employees to communicate and collaborate, one place for customer communities to thrive and grow, one place for partners to drive business outcomes. 

"Cisco is one of the most well-respected companies on the planet, with hundreds of thousands of companies leveraging their real-time communication and collaboration offerings," Tony Zingale, CEO and chairman of Jive Software, said in a statement. "Together, we can bring Jive's industry-leading collaboration platform to these customers, and help drive even deeper and more productive business outcomes across their employees, customers and partners."

Cisco, Google Collaborate on Chromebook #EnterpriseCon

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Google and Cisco are putting their enterprise collaboration faith into the little $200 laptop.

Or maybe they're just trying to gang up on Microsoft.

No matter how you slice it, the companies announced today at Enterprise Connect in Orlando a collaboration for collaboration software: the Cisco WebEx experience on Google's Chromebook and the integration of Cisco UC technologies into Google Apps.

Cisco Releases New Video Collaboration Tools

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Smile. You're on camera. With your work colleagues. Harrowing, right, in this work-from-home, don't-care-about-my-hair environment today?

But Cisco is all about enterprise collaboration through video and today released a series of video systems that offer HD quality. It wants enterprises to make video the de facto meeting-room collaboration tool.

The systems are called Cisco TelePresence MX200, MX700 and MX800, the first geared toward smaller conference rooms and the latter two for medium- to large-sized ones. They come with technologies associated with the video platforms from Cisco.

Working Smart: The Internet of Things and Connected Offices

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Mention the Internet of Things (Iot) and there's a good chance people will start thinking of the Smart Home. It's not surprising, because there are some amazing products that are starting to fill that space.

But there's another area that's just as interesting, though it has yet to attract the same level of attention. It's the Smart Office.

Last month, Cisco, a company with a large stake in the IoT, formed a new partnership with AGT International, a security firm. The announcement, which explained how the two companies plan to use analytics and cloud technologies to "dramatically change the way cities are managed and safeguarded," made me think.

Empathy for the Customer is the Biggest Challenge

Metrics are not people. The greatest weakness most web teams have is a lack of empathy for their customers.

Look at What These Charts Say About Global Use of Technology

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Americans aren't the only ones obsessed with cell phones and social media. In fact, slightly more adults own cellphones in China (95 percent) than in the US (91 percent), according to a new Pew Research Center report.

The report, released just yesterday, shows technology adoption is a global phenomenon — even in developing nations. It supports the findings of a Cisco report released last week, which shows global mobile data traffic grew 81 percent in 2013.

How big did it grow? Consider this: Last year’s mobile data traffic was nearly 18 times the size of the entire global Internet in 2000.

The facts are clear: There is a world of opportunity — literally — for digital marketers.

Evidence-Based Decision Making at Cisco Support

Evidence-based decision making is something that very much suits the Cisco culture. “Consider the alternatives to evidence-based decision making and it is hard not to be a believer,” Bill Skeet, senior manager of customer experience for Cisco Digital Support states. “If you aren't using evidence to make decisions, then decisions are subjective (rather than objective) and imposed by fiat. The evidence-based approach promises to be more scientific and therefore predictable and reliable.” 

MSFT Plugs Office 365 Vulnerability, But Trust May be Leaking

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Microsoft has closed-off a cross-site scripting (XSS) vulnerability in Office 365. The vulnerability, if exploited, could have enabled anyone with a mailbox in an enterprise using Office 365 to obtain administrative permission over the entire company’s Office 365 environment. What does that do to your level of trust in the product?

Cisco: Misplaced Trust the Biggest Threat to Enterprise Security

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The current forecast for cyber security in 2014 is “grim” and has the potential to get even worse, according to new research from Cisco. The report concludes that if technologies like cloud computing and the growth in the use of mobile technologies are creating a wider landscape for hackers to work on, then trust is the open door letting hackers into systems.  

$19T in Internet of Things: How Cisco Plans to Get There

$19T in IoT: How Cisco Plans to Get ThereYesterday, CMSWire reported that Cisco CEO John Chambers thought the Internet of Things (IoT) was worth $19 trillion. Big number, eh? Today, Cisco shares didn't even budge, pointing out the market has trouble seeing this number. Clearly everybody's asking: How do we get the trillions of cash?

Let's take a more detailed look.
 

Cisco CEO John Chambers Values Internet of Things at $19T #CES2014

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You probably already know that John Chambers, chairman and CEO of Cisco Systems, likes big numbers. Today in a keynote at the 2014 International CES in Las Vegas, he may have picked his biggest number ever.

He pegged the value of the evolving Internet of Things (IoT) — or Internet of Everything, as Cisco calls it — at $19 trillion.

Businesses Honing Specialized Strategies for the Internet of Things #CES2014

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The Internet of Things (IoT) could be the hottest topic at the 2014 International CES in Las Vegas. But even if it dominates the popular consumer electronics show, it still has a long way to go before it becomes a reality.

Still, that hasn't stopped companies like IBM and Cisco from lining up to provide services and technologies to enable its development. In fact, in the recent partnership between IBM and Technicolor, we can see the first signs of IoT development.

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