Cisco News & Analysis
| Tuesday Feb 18, 2014
Metrics are not people. The greatest weakness most web teams have is a lack of empathy for their customers.
| Friday Feb 14, 2014
Americans aren't the only ones obsessed with cell phones and social media. In fact, slightly more adults own cellphones in China (95 percent) than in the US (91 percent), according to a new Pew Research Center report.
The report, released just yesterday, shows technology adoption is a global phenomenon — even in developing nations. It supports the findings of a Cisco report released last week, which shows global mobile data traffic grew 81 percent in 2013.
How big did it grow? Consider this: Last year’s mobile data traffic was nearly 18 times the size of the entire global Internet in 2000.
The facts are clear: There is a world of opportunity — literally — for digital marketers.
| Monday Feb 10, 2014
Evidence-based decision making is something that very much suits the Cisco culture. “Consider the alternatives to evidence-based decision making and it is hard not to be a believer,” Bill Skeet, senior manager of customer experience for Cisco Digital Support states. “If you aren't using evidence to make decisions, then decisions are subjective (rather than objective) and imposed by fiat. The evidence-based approach promises to be more scientific and therefore predictable and reliable.”
| Wednesday Jan 22, 2014
Microsoft has closed-off a cross-site scripting (XSS) vulnerability in Office 365. The vulnerability, if exploited, could have enabled anyone with a mailbox in an enterprise using Office 365 to obtain administrative permission over the entire company’s Office 365 environment. What does that do to your level of trust in the product?
| Thursday Jan 16, 2014
The current forecast for cyber security in 2014 is “grim” and has the potential to get even worse, according to new research from Cisco. The report concludes that if technologies like cloud computing and the growth in the use of mobile technologies are creating a wider landscape for hackers to work on, then trust is the open door letting hackers into systems.
| Wednesday Jan 8, 2014
Yesterday, CMSWire reported that Cisco CEO John Chambers thought the Internet of Things (IoT) was worth $19 trillion. Big number, eh? Today, Cisco shares didn't even budge, pointing out the market has trouble seeing this number. Clearly everybody's asking: How do we get the trillions of cash?
Let's take a more detailed look.
| Tuesday Jan 7, 2014
You probably already know that John Chambers, chairman and CEO of Cisco Systems, likes big numbers. Today in a keynote at the 2014 International CES in Las Vegas, he may have picked his biggest number ever.
He pegged the value of the evolving Internet of Things (IoT) — or Internet of Everything, as Cisco calls it — at $19 trillion.
| Tuesday Jan 7, 2014
The Internet of Things (IoT) could be the hottest topic at the 2014 International CES in Las Vegas. But even if it dominates the popular consumer electronics show, it still has a long way to go before it becomes a reality.
Still, that hasn't stopped companies like IBM and Cisco from lining up to provide services and technologies to enable its development. In fact, in the recent partnership between IBM and Technicolor, we can see the first signs of IoT development.
| Friday Dec 6, 2013
HP has overtaken IBM to become the world’s biggest server vendor in terms of revenue in the third quarter this year, according to new figures from IDC, a market research company. This follows recent and indirectly related research by Forrester that identified HP as the top private cloud vendor in the market right now.
| Wednesday Dec 4, 2013
Private cloud computing is going mainstream. It has moved from a technology limited to a handful of innovative enterprises to a technology that has been prioritized for development in the next 12 months by more than half the enterprises surveyed, according to new Forrester research. Differentiation between competing vendors now lies in user experience, ease of use and the provision of hybrid environments.
| Thursday Nov 14, 2013
A closely followed Internet Engineering Task Force (IETF) meeting in Vancouver last week took an anticlimactic and mysterious turn. Committee members failed to reach a consensus on an important component of the new web-based communications standards called WebRTC.
RTC stands for Real Time Communication. The stakes are high because several large technology vendors with large communications businesses went into the meeting jostling for position of their respective video streaming technologies.
| Tuesday Nov 5, 2013
Right now, a bunch of nerds on the Internet Engineering Task Force (IETF) in Vancouver are making big decisions about the next big wave in web communications standards. And these decisions will have a big impact on some of the largest technology companies, for many years to come.
| Tuesday Oct 8, 2013
No matter the length of a call with a contact center, if the customer’s happy and has a tangible result at the end, who cares, right?
Fifty minutes or five -- does it matter anymore?
| Friday Oct 4, 2013
Social media can bring us so much. This week, it brings ads to Instagram, free WiFi to Facebook and Sticky Hashtags to Nestivity.
| Friday Oct 4, 2013
Over the week, we heard that social and personal assistant Cue (formerly known as Greplin) was shutting down. The reason for that is now apparent with Apple confirming they have acquired the company to bolster its own personal service efforts.