HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Cisco News & Analysis

Cisco: A Learning Social Community

Being digitally social isn't a practice that's relegated to staying in touch with friends and family, it can extend to other areas, including education and skills training. That's where Cisco comes in. 

Gartner Report: Magic Quadrant for Contact Center Workforce Optimization

Customers are in charge now, so should more companies invest in their contact centers to help improve the front lines that keep those customers happy?

Forrester Wave: Where Enterprises Should Turn for Content Security

As we near the end of 2012, it seems like the perfect time to rehash one of the big themes that has pre-occupied enterprises over the past 12 months -- content security. Forrester's Wave Report takes it one step further -- taking an in-depth look at the area of security that enterprises really need to take note of. 

Cisco Buys Meraki For US$1.2bn, Adds WiFi Tech, Mid-Market Reach

It’s going to be a short week with US Thanksgiving, but Cisco has begun on a high note with the announcement that it is buying Meraki for US$ 1.2 billion, only a matter of days after it announced it was buying Cloupia for the relatively paltry sum of US$ 125 million.

Cisco Sees and Hears Social Media at New Listening Center

Networking technology provider Cisco has opened a Social Media Listening Center where interactive touchscreens offer visual data about the social media conversations Cisco “listens” to in real time.

Cisco Takes WebEx to the Private Cloud, Expands Hosted Collaboration Solution

Cisco announces changes to its collaboration portfolio, with a strong focus on improving collaboration in the cloud.

How Do Mobile and Social Media Affect Customer Care?

Not so long ago, a great deal of customer care in the age of the Web revolved around channeling income phone calls to the right contact center representative and handling emails from the website. Now, mobile devices and social media have changed the customer support communications landscape. How have they affected customer care?

Forrester Wave: IBM, Microsoft, Salesforce Build Online Collaboration Lead

Yesterday we took a look at the first part of the Forrester Wave: Cloud Strategies Of Online Collaboration Software Vendors, Q3 2012, report where we saw that many enterprises are concerned about the feasibility of using online collaboration services, Today, we will take a brief look at the companies and products that made it into the this Wave.

Cisco Posts Strong Q4, FY '12 Results, WebEx Social Part of Its Success

Cisco reported strong results for Q4 fiscal 2012, with net sales of US $11.7 billion, a 4% year-over-year increase. This equaled US$ 0.47 per share, beating Bloomberg estimates of $0.46 per share.

Recession Relief: New Job Openings at Laserfiche, Alfresco, Squarespace, Twitter, PaperThin, Intel and Zynga (2-Aug-12)

Start off Summer with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here).

Cisco AppHQ Enterprise App Store to Go Cross-Platform #mwdcon

cisco_logo_2010.JPGCisco is close to launching a cross-platform version of its AppHQ enterprise app storefront and managing platform.

Cisco Takes Down Silos, Supports Flexible Working with WebEx Social 3.0 #e2conf

Cisco is attempting to solve three business problems with its new WebEx Social 3.0 (formerly Quad) application: flexible working, organizational silos and scaling and capturing knowledge.

Oracle Purchases Collective Intellect, Continues Social Tool Buying Spree

Oracle logo 6412.pngOnly weeks after buying social media marketer Vitrue and a day after Salesforce agreed to purchase Buddy Media, Oracle has announced it is acquiring Collective Intellect, a real-time social analytics platform. The move further expands Oracle’s growing portfolio of cloud-based social services and signals the company is ready to compete head-on with Salesforce.

Key Mobility Factors for the Second Half of 2012

shutterstock_90401746.jpg As the divide between personal and work mobile devices erodes, let's take some time to explore some companies and ideas that may drive changes in the mobile world for the rest of 2012.

The Power of In-Person Collaboration, Downfall of Conversation

Recently there’s been a lot of buzz about how technology has limited how we share, discuss and engage with others. In short, we don’t have enough real conversations. And when we do it, we’re not fully engaged. Whether you agree or not, the enterprise still values in-person communication. A new survey conducted by the Economist Intelligence Unit and sponsored by Cisco shows that in-person collaboration has many benefits that may promote innovation and customer relationships.

Displaying 46-60 of 100 results

< Previous 1 2 3 4 5 6 7 Next >