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Cloud Computing News & Analysis

CRM Is More than Cool: It's Profitable

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Last month, Gartner said it right out loud: "Customer Relationship Management is Cool." This month it's following that up with data that shows the global CRM market is worth $20.4 billion.

The research also shows Salesforce is the single biggest player in the space.

However, there is also good news for SAP -- which remains the second biggest player, as well as Microsoft. While Microsoft only accounts for around 7 percent of the market, it grew a staggering 22.8 percent year-over-year and is heading toward a much, much bigger piece of the pie.

EMC Syncplicity's RX for Enterprise File Sync and Share #MMTM14

EMC Syncplicity's Winning RX for Enterprise File Sync and Share #MMTM14EMC Syncplicity understands something few Enterprise Sync and Share (EFSS) vendors do: who its customers are. 

Business users believe that the EFSS solution was designed with them in mind because it’s so aesthetically pleasing and simple to use.

IT managers and CIOs think Syncplicity was developed around their requirements, facilitating secure, enterprise-grade, mobile, cloud and on-premises sharing.

The genius of Syncplicity’s product, its functionalities and features, is that both groups believe they are right. 

And they are.

Cloud Storage, Shadow IT and the Real Question to Ask

The battle for file sharing and storage has been happening for a while, but things started heating up when Microsoft decided to offer OneDrive for Business as a standalone service -- it took a direct hit at Box and Dropbox. The question is, does it really have an advantage?

Will Documentum and Syncplicity Hit the Jackpot at EMC World?

Will  Documentum and Syncplicity Hit the Jackpot @ EMC World #MMTM14They say that everything that happens in Vegas stays in Vegas.

They’re wrong.

At least when CMSWire is there. And we’re going to be at EMC World and the Momentum (Documentum) Conference next week.

And while -- at this point -- we haven’t been briefed on what’s supposed to go down, our prying eyes and ears have been working the vine. We’ve also looked back at our coverage of Documentum conferences over the past few years to see if what we found lacking then still needs to be delivered.
 

What Box's (Supposed) Delayed IPO Might Suggest

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If it’s true that Box has delayed its IPO, then we have one thing to say. Told you so.

We called it last week when we couldn’t find any signs that the enterprise file-sharing (EFSS) startup had embarked on its pre-IPO road show. It was hard for us to believe the company’s CEO, Aaron Levie, could dazzle potential investors without making so much as peep.

After all, Levie is smart, funny and he’s even a former magician. Suffice to say, he knows how to work a crowd.

But he didn’t get to do that last night. Not even on Twitter.

Box filed the paperwork for an initial public offering in late March, and announced its intention to trade on the New York Stock Exchange under the symbol "BOX." But we wonder: Are the bulls getting anxious on Wall St.?

OpenText Expands, More Companies Offer Salesforce Integration

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It’s been a busy few weeks in the document management space. OpenText announced it will be doubling its workforce in Canada in the next seven years and Perceptive released Content 7.

For those using Salesforce.com, SpringCM and Steelbrick have teamed up to provide sales lifecycle management, while Oris4 is connecting SharePoint and Salesforce.com. We also took a look at managing metadata in SharePoint.

Do You Really Need Microsoft Office?

Thumbnail image for SoftWatch Office licenses 28 4 2014.jpgTwo things are made clear in the new benchmark report from SoftWatch: 1. Business users spend a lot less time using their Office applications than might be thought. 2. If an organization did an in-depth analysis of Office usage across the enterprise, they might well find that dumping Office and moving to another, cheaper productivity suite could save them an awful lot of money.

IBM Opens Marketplace for Cloud Apps

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IBM's cloud marketplace finally went live this morning, giving users the ability to buy cloud offerings and third-party products that work on the SoftLayer platform with the swish of a credit card.

While the site has only been live for a few hours, it already has a few hundred hosted IBM applications as well as a range of middleware products from its BlueMix platform. About a quarter of those applications can be purchased by credit card directly from the online store.

The Holes in the Enterprise Cloud's Silver Lining

2014-25-April-Pop-Quiz.jpgPop quiz time.

Take out your #2 pencil and select the best answer that completes the following sentence.

Cloud services will revolutionize ______________.

  • A. the way software gets delivered.
  • B. the way software is licensed, by becoming a "pay as you go" option.
  • C. the way workers access services.
  • D. IT implementation, support and infrastructure costs.
  • E. the way business gets done, by letting mobile workers access information anytime, anywhere.
  • F. All of the above.

Unless you have been hiding out in a fallout shelter for the last five years, you probably picked “F. All of the above.” And if you did, you would be correct.

Microsoft Pushes Analytics, Collaboration Into Office 'Mix'

Microsoft is on a roll with a fast and steady stream of upgrades and offerings for its Office suite. In the latest announcement yesterday, it offered a limited preview of its new PowerPoint ‘Mix.’

PowerPoint is unlikely to set anyone’s world on fire — but the enhancements may at least gain your attention if we told you this one includes basic analytics and interactive tools like video recording and document sharing. Oh, and one more thing. The upgrades are free of charge.

Why Box's Bad Financials Might Be Right on the Money

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In the weeks surrounding Box’s initial public offering announcement, the enterprise file sync and share vendor (EFSS) and its founder, Aaron Levie, couldn’t make enough news.

There was a mention of Levie’s appearance at SXSW and his name-dropping about Ashton Kutcher being an investor. And there was boxdev, Box’s Developers conference, which intended to build a community of 1,000 plus developers and give them the tools that they need to build rich solutions around Box.

While each of the aforementioned went off fabulously well, the IPO announcement sandwiched in between left the reputations of both Levie and Box less than optimal.

Why? Because Box’s S-1 filing revealed the company is spending much more than it is making — specifically, for every one dollar the company takes in, it spends $1.38.

SharePoint Users Routinely Breach Security Policies

Research by Cryptzone shows at least 36 percent of SharePoint users are breaching security policies — and another 9 percent admit they have no idea how to prevent sensitive information from being uploaded.

The study, conducted among attendees at Microsoft’s SharePoint Conference in Las Vegas in March, is a warning to organizations that it is essential to develop adequate information security policies. It further underscores how lack of such policies are putting business critical information at risk. 

Earlier this month, Cryptzone, a provider of encryption solutions and identity and access management (IAM), was acquired by Medina Capital, an equity investment firm focused on the IT infrastructure sector.

7 Vendors Top the Forrester Wave for Customer Service Solutions

At a time when seven out of 10 online shoppers complain of unsatisfactory experiences, which vendors stand out as offering possible solutions? The authors of the latest Forrester Wave Customer Service Solutions for Enterprise Customers Q2 2014 (registration required) rated customer service vendors against 83 criteria and identified seven leaders.

According to the report, the vendors with the best strategy pursued excellence in a limited number of areas and avoided over diversified, Jack-of-All-Trade scenarios.

5 Key Steps for Migrating SharePoint to the Cloud

5 Key Steps for Migrating SharePoint to the CloudNo longer the latest IT buzzword, cloud computing has become a reality for a growing number of organizations as they seek to reduce IT costs, expand capabilities and improve their networks.

For SharePoint users in particular the cloud offers a way to replace the administrative burden and costs of managing and maintaining on-premises SharePoint platforms. Migrating to the cloud can be somewhat complex since SharePoint migration tools are limited in functionality or non-existent. So while the cloud can certainly reduce administrative burden, getting there requires having a plan that takes into consideration your overall business goals, your existing infrastructure and content, and your user’s needs.

Make the Customer the Focus of Online Experiences

Nearly seven in 10 customers have had an unsatisfactory e-commerce experience in the past year, according to a new Forrester Wave on customer service solutions. That's a disturbing and eye-opening statistic, noted Kate Leggett, primary author of The Forrester Wave Customer Service Solutions For Enterprise Organizations Q2 2014 (registration required).

Leggett and co-authors Stephen Powers, Michael Facemire and Victoria Boutan identified the 11 most significant customer service solutions, but also warned that not all vendors are making the grade.

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