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Collaboration News & Analysis

Oscar Berg: 'Collaboration Pyramid' Improves Enterprise Communication

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Technology can help companies adapt to today's fast-changing landscape, but digital strategist Oscar Berg says firms also must develop a "communication culture" throughout the organization.

Berg, who works with the Avega Group, a consultancy in Malmö, Sweden, discussed the need for greater collaboration during a one-hour CMSWire webinar last week. He explained why businesses should change, how they can change and the technologies that can help them.

Why? Because factors including new consumer behaviors and  rising global competition are making business unpredictable. "This means organizations can't do long, detailed planning. Instead they have to be prepared for change, to quickly adapt to new conditions and situation," he said. "This is quite a challenge."

Take that, Cisco: Microsoft is Tops in Enterprise Collaboration

social business, Numbers Proof: Microsoft Beats Cisco in Enterprise Collaboration

Maybe it hasn't reached Red Sox-Tampa Bay Rays level. But Cisco and Microsoft are certainly watching each other in the enterprise collaboration space.

Last month, Cisco told us it was gunning for Microsoft with its Jive integration.

Microsoft then defended its own suite.

Nothing like numbers to clear up the argument -- for now, anyway.

Microsoft has finally caught up with Cisco and generated more revenue from its enterprise collaboration infrastructure activities in the first quarter, according to new data from Synergy Research Group.

Cisco CMO Reveals Her Pain Points

2014 May 20 Blair Christie Cisco 320 centr tm.jpgAbout 15 years ago, Blair Christie made one of those life-changing decisions. She gave up her notion of seeking her fortune on Wall Street to become the investor relations director for Cisco, helping to guide Wall Street's expectations for the networking powerhouse.

This week, amid the hullabaloo of the sprawling Cisco Live conference -- it takes up all three halls in San Francisco's Moscone Center plus an adjacent high-rise hotel -- Christie said she's oh-so glad she found the way to San Jose, where she now serves Cisco as chief marketing officer.

Stepping aside from the hoopla from the conference, she shared an inside look at her marketing strategies with CMSWire. We were particularly interested in which tools the mammoth B2B tech vendor uses to market itself globally, but also asked her about her mobile and social strategies, and about her biggest "pain points" as a CMO. 

Cisco Simplifies Its Collaboration Suite

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If you've worked in an office in the past 15 years, odds are you've used Cisco's desk phones, attended WebEx conference calls or watched colleagues over Cisco's TelePresence video service. Maybe you've also used Lync, Skype, Hangouts or some of the many others services to collaborate with others.

Now, Cisco claims you can choose all of the above thanks to a significant shift in the San Jose, Calif.-company's collaboration suite strategy. At its Cisco Live conference, the company introduced options to simplify its systems while cutting costs.

"We want to bring amazing collaboration capabilities to every room, every desk and every pocket," said Peter Ulander, vice president for marketing. He said the company did a good job of helping people connect through voice, video or data conferences, but all through three services that operated as separate businesses within Cisco.

Gartner's 4 Magic Words for IT

2014-05-May-Susan-Landry.jpgDo your eyes glaze over when you see all the IT buzzwords thrown at you today? Sure they do.

Like anything involving language, words tend to lose their meaning when use too frequently or improperly. It can be a particular problem when complex topics overlap as they often do at the Gartner Portals, Content & Collaboration Summit running through Wednesday in Los Angeles.

In an effort to combat that, two Gartner execs boiled down the challenges facing today's IT managers to just four words, setting the stage for the 2,000-plus attendees attending the show in the JW Marriott. Managing VP Susan Landry and Research Vice President Jeffrey Mann focused on engagement, digital, content and integration while refining the meanings of those words to apply to today's context.

Why are those words more important than all the other techno-babble terms floating around? "Because they are bigger for a reason. They matter," said Mann as he and Landry began their keynote presentation.

IDC Again Calls IBM a Leader in Enterprise Social Software

social business, IDC Cites IBM as Leader in Enterprise Social Software Again

IBM's getting the nod for its enterprise social software -- again.

The International Data Corporation (IDC) named the Armonk, N.Y.-based software giant as the worldwide marketshare leader in enterprise social software for the fifth straight year, IBM told CMSWire today.

IBM produces in its social business portfolio IBM Connections and Smarter Workforce technologies deployed in on-premise or in the cloud.

IBM's Take on Going 'Mobile First'

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For businesses to really nail success in the mobile enterprise, the first thing they should probably realize is it’s not easy.

It’s one of IBM’s messages from its report, “The upwardly mobile enterprise: Setting the strategic agenda.”

How does your company interact with customers on mobile? How does it develop and deliver products and services via mobile? How does mobile apply to physical, human and digital capital?

“While there are always risks associated with the use of new technologies,” IBM concluded in its study, “we also see risks associated with not taking advantage of mobile capabilities as customers’ expectations grow, and new and emerging competitors achieve results in this space.”

SharePoint, Collaboration Success Through Lens of Former Dell CTO

Call it a chief change in technology.

HiSoftware Inc. announced earlier this month the appointment of former Dell chief technology officer and Microsoft SharePoint MVP Chris McNulty as its company's CTO. 

With an MCTS, MCSE, MSA and MVTSP certification, McNulty has more than 20 years of software experience, including overseeing Dell solutions for SharePoint, Office 365, Yammer and related technologies.

He's also an occasional CMSWire contributor who's written recently about new patterns of collaboration in SharePoint and SharePoint's key enhancements over the last 10 years.

CMSWire caught up with McNulty for a Q&A on his new role, his past role at Dell and collaboration in the enterprise.

Alfresco CTO: Intelligent, Adaptable, Amazing Tech Ahead

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John Newton has a vision of what technology and enterprise collaboration will look like in 2024. 

Trust these future goggles. They've got plenty of experience. Newton is the CTO and chairman of Alfresco, an open source enterprise content management provider. But back in 1990, he co-founded, designed and led the development of Documentum, which was later acquired by EMC.

"Assuming that it continues on more or less the pace it has so far, and there’s no reason not to think that, there is some amazing stuff that’s possible," Newton told CMSWire in a phone interview from the AIIM Conference this month, where he spoke. "Extremely high resolution displays. Virtual reality types of devices. New ways of inputting into computers. A lot of wearable technology that will go beyond the consumer stuff and actually make systems more usable for us."

How to Avoid SharePoint Governance Mistakes

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If you're wondering what your SharePoint governance plan should look like, look around you. It should probably look a lot like your organization.

There's no such thing as a one-size-fits-all approach, even if you're in an highly regulated industry like healthcare of financial services that imposes strict regulations on information sharing. At least that was the consensus of a panel of experts from Avanade, HiSoftware, Portal Solutions and Metalogix in a webinar today.

The panel explored some of the most common mistakes about governance in SharePoint, but focused more on common misconceptions that surface when companies set out to create their governance plan. While there are some fine examples of governance plans, the panelists said no template is automatically right for your organization.

How to Win with SharePoint #AIIM14

social business, Winning With SharePoint: Tips You Need to Know #AIIM14

The challenge was big. Get a company to collaborate better. 

But not just any company. A global human resources consulting firm that had more than 14,000 employees distributed in 1,500 locations across 35 countries.

It was the task of the team at Buildingi and Roberto Yglesias, the consultancy's business technology director.

"In their case, after a large merger they had no real way of collaborating across teams and geographies, and it was done through file shares if it was done at all," said Yglesias, who is speaking on the topic at the AIIM Conference in Orlando tomorrow.

"We architected a SharePoint deployment that allowed them not only to collaborate across all regions effectively and easily but also it automatically implements all required retention policies."

Cisco Releases New Video Collaboration Tools

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Smile. You're on camera. With your work colleagues. Harrowing, right, in this work-from-home, don't-care-about-my-hair environment today?

But Cisco is all about enterprise collaboration through video and today released a series of video systems that offer HD quality. It wants enterprises to make video the de facto meeting-room collaboration tool.

The systems are called Cisco TelePresence MX200, MX700 and MX800, the first geared toward smaller conference rooms and the latter two for medium- to large-sized ones. They come with technologies associated with the video platforms from Cisco.

Workplace Social Software Update Highlights Zimbra's Vision

It's been about eight months since Telligent acquired Zimbra in the social enterprise software space, and all things point to a complete transition. In fact, Telligent is so confident in Zimbra's platform that it has rebranded to the latter.

A regular in the Magic Quadrants and Waves for social software and communities, Zimbra's hoping to make another splash with today's release of its community software solution: Zimbra Community 8.0, which Zimbra says features customer support and private social networking for remote and mobile workers.

Volerro Launches Free Collaborative Screen Sharing

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Hoping to attract customers to its new marketing collaboration tools, Volerro today launched a free interactive tool called ReVu.Me that allows business teams to discuss and annotate print documents, videos, photos and more in real time in the cloud.

ReVu.Me is available to anyone as a stand-alone service. It is also integrated into Volerro's marketing collaboration suite, which has attracted 1,100 paying customers during the beta phase, the company claims. The collaboration suite also was formally launched today.

Together, they offer a broad set of low-cost document management capabilities for smaller companies that have outgrown Basecamp, but lack the financial cost and technical complexity of SharePoint.

OpenText Evolves Biz Management with Tempo Upgrade

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OpenText is redesigning the way business information management is done with a number of new upgrades to its OpenText Tempo product line. The upgrades also offers practical examples of how its Project Red Oxygen will work.

The upgrades, announced this week, are intended to provide users a way to increase business productivity through secure social collaboration. OpenText is changing Tempo — essentially a collaboration application — into something that covers all the bases of enterprise collaboration, including enterprise file synchronization and sharing.

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