Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Collaboration News & Articles

Stuff Your Data in the Cubby With LogMeIn's New Cloud/Desktop Service

cubby_logo_2012.jpg If you're not satisfied with your existing cloud storage facility, then why not give the beta of Cubby a go. Billed as "one giant leap for your stuff", it offers a mix of local or 5GB of cloud storage and access from browsers, iPads and other devices for easy collaboration.

NewsGator Partners with StoredIQ for Collaboration, Compliance

Over the past years, many companies have joined forces with StoredIQ to build a successful business around the information management solution provider’s technologies and distribution channels. Recently, StoredIQ added NewsGator to their partner list. By doing so, NewsGator Social Sites 2010 customers will be able to manage their social data’s risks in an efficient and cost-effective way.

Box Announces OneCloud, 30+ iOS Apps

Box Announces OneCloud, 30+ iOS AppsBox announced Box OneCloud, a mobile framework that connects mobile content with apps. OneCloud already offers more than 30 iOS apps.

The Art of SharePoint Success: Architecture - Intranet & Collaboration Services

shutterstock_73909762.jpg The sun is shining and spring is in the air. What better way to spend the warmest day of the year in the UK than penning the latest episode of the Art of SharePoint Success?

Video Blog: Leveraging Office 365 for Project Collaboration - Mobile Document Editing

We're in the middle of a series showing how to create a streamlined, standardized project management system with Office 365. In last week's post we created a document library on a project site accessible by all team members. Today we'll see how to add your document library to your team’s Outlook clients.

Transforming the Online Workroom: Engagement and Empowerment

shutterstock_1439509.jpg In a 2009 study by The Ken Blanchard Companies, senior executives estimated their workforces as operating at only 60 to 65 percent of their potential, with the average organization forfeiting about US$ 1 million annually in untapped profits. Years later, a lack of employee engagement and low productivity continues to be a real concern for enterprises.

How Playing Games Can Innovate Work #gartnerpcc

Games usually help us pass the time, but if we perceive games as a gateway to innovation, perhaps we should be taking games more seriously. This is Jane McGonigal’s assertion, anyway. And she makes a few good points. Welcome to day two of Gartner: Portals, Content and Collaboration.

One Customer Experience Strategy, Two Platforms #gartnerpcc

When you write about the state of social business, like we do, it’s hard to notice the little things taking shape within the enterprise. At Gartner Portals, Content & Collaboration, those little things are taking center stage and making a big impression. Something caught my attention about how companies are approaching two familiar platforms: Web Content Management and Social Media.

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Culture Dominates Portals, Content and Collaboration #gartnerpcc

 We’re live from Gartner: Portals, Content and Collaboration Summit 2012 in Orlando, Florida this week and we’re very eager to roll up our sleeves and get down to details about how to develop, integrate and measure employee intranets, customer portals and oodles of multi-channel content. With four definitive tracks focusing on Portal & User Experience, Content & Information Management, Social & Collaboration, and Mobility & Context, there’s lots to learn and we’ll do our best to cover a little of it all.

Atlassian Buys HipChat For Real Time Enterprise Collaboration

Following hot on the heels of the JIRA 5 release, Atlassian has just announced its acquisition of HipChat, a San Francisco-based private chat service for the enterprise with serious collaboration capabilities.

Social Business in 2012: Like Having a Party and No One Shows Up

They thought that they’d be strutting around corporate halls like the kings of cool right about now. But instead a good number of the IT Execs who introduced Social Enterprise tools into their workplaces are sitting around like wallflowers who can’t get anyone to come to the dance.

Social Business is About Conversations: The Social Technology Landscape

As mentioned in yesterday's article, there are two critical considerations for businesses trying to transform into social businesses. We already looked at the business processes that can act as the foundation of a social business. With this article we will explore the technology that drives the change.

Video Blog: Sharing Tags Across the Enterprise

In light of this month's focus on Social Business, today's post looks at the collaborative potential of tags and how they can help inform taxonomies.

Getting Started with Social Business: Building the Culture

In my previous article, we discussed the five key drivers for adopting Social Business. With this follow up,  we will what companies have done who have been most successful in creating an optimal culture for Social Business deployments. By understanding the processes, skillsets and organizational structures associated with business value, we will see how companies have prepared themselves for collaborative success.

What Matters in Social Business?

There's no doubt that social business has arrived. In three short years, we've adopted this umbrella concept to encompass function-specific concepts like word of mouth marketing, consumer advocacy and Enterprise 2.0. But what exactly is social business?

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