Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Communication News & Articles

The Digital Workplace: How Sociable is Your Intranet?

The language we use defines our national identity and culture. In the UK most of the people living in Wales can speak English but under the 1993 Welsh Language Act all public-sector websites that contain information relevant to Wales have to be in English and Welsh. Certainly English is a very useful default language, and it is fairly easy to work with around 850 words. The other 1 million are just there to confuse everyone, including many native speakers.

WEM: The Perils of Not Doing Social Media, or Doing it Wrong

Living in the age of social media must be a lot like when rock 'n’ roll emerged. What is this noise? Only young people like this stuff! Although we more than five years into our social media experiment, you’d be surprised to learn that there are many who still discount social media’s impact.

Bitrix Intranet Portal 8.5 Adds Drag and Drop Business Process Design

Bitrix Releases Intranet Portal 8.5, Focuses on Collaboration, CultureBack in May, Bitrix (news, site) released the Intranet Portal 8.0, which was full of new collaboration tools aimed at connecting people across the enterprise.

This week they’ve released Intranet Portal 8.5, which gives the enterprise even more flexibility and power. By implementing drag-and-drop functionality, most actions, from process construction to routine automation, take mere seconds and don’t require technical staff.

WordPress Encourages Communication, Changes Changelogs

wordpress_logo_2009.jpg Communication is key in any relationship, including those between plugin authors and plugin users. Promoting such healthy unions is team WordPress (news, site), who recently announced some improvements made to their changelogs in order to further detail the changes made between versions.

"We feel that all software should have a changelog that details, at a high level, what changes have been made in each version so that the user can make an informed decision about when to upgrade and how much testing they should do with their site," said Peter Westwood, Lead Developer, WordPress.

Specifically, the development team has added support for a Changelog section in the plugin readme.txt file. This information is then displayed as its own little tab in the plugin directory, and also in the back-end of the user's WordPress blog.

The team delicately pointed out that a large number of plugin authors aren't leaving notes on the reasons behind changes to subversion plugin repositories. Not helpful folks, not helpful at all.

We think the message here is pretty clear: If you want to be a contributing member of the Web CMS society, take a few minutes out of your day to provide for the people who take a few minutes out of their day to familiarize themselves with your work. Even-steven.

How to Market to the Information Rich

The Internet thrives in information-rich societies. Traditional communications and marketing thrive in information-poor ones.

Writing Website Headlines that Connect

Headlines can be extremely effective tools to engage your online visitors and entice them to gather more information about your products, services and business.

How Internet Users Prefer and Process Information

More than 63% of Internet users indicated in a recent Webcopyplus poll the written word is their choice of communications on the Web.

Turning Internet leads into sales

Showing consumers respect turns browsers into buyers. Yet, when consumers reach out, their inquiries often seem to fall on deaf ears.

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Effective Web Content Has Personality

We’re all dressed up or down and off to go interneting. And by interneting, we mean we’re going content consuming.

You’re dressed up. I’m dressed up. So what we want to ask is: What’s your content wearing?

No, this isn’t your CMS trying to seduce you. It’s a valid question. As we’ve discussed many times here, there’s much more to content than management. You are what you wear or what you eat…or some such thing. And the same goes for your content. So let’s talk about its personality.

The Power of Averaged Intelligence

The Web is showing us that in a great many areas of human endeavor the best intelligence lies in the network as a whole, rather than any one element.

Press Releases: Spin and Propaganda

Press releases are a form of propaganda. Publishing them on your website shows your customers how you are attempting to spin the media.

Expert or Amateur? Both

The Web allows us to marry collective intelligence with expert knowledge. This is an unbeatable combination.

The New Web Communicator

The Web offers one of the most significant opportunities to communicators in modern history, but requires a total redefinition of what communications is.

Thunderhead: No Time Like NOW to Join CRM, ECM in Holy Matrimony

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Thunderhead, an enterprise communications firm, has just released a fresh version of Thunderhead NOW, its XML-based communications platform.

Thunderhead operates under the guiding premise that you only need one platform for all business communications. With that in mind, NOW boasts functionalities for campaign management (to sate the marketers), enhanced across-the-board management visibility (for management), and quantitative reporting capabilities (for Almighty IT).

The Results are In: Cut Out New Media Fat, Focus on Productivity

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A new study released by Avanade, Inc., a global IT firm, reveals that fewer than half of Stateside and Canadian businesses — 45 and 49 percent, respectively — are satisfied with the results of their existing collaborative and communication technologies.

These include intranet solutions, email and video conferencing services.

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