Communities News & Articles

The latest version of Ingeniux's social software, Cartella, has been released. They call say it has "the power of a portal with the simplicity of an app." What does than mean exactly? Read on to find out.

Nearly a year after announcing it, Salesforce has given a summer release date for its Chatter based Communities offering.

Leading Your Communities
Communities are the perfect way to improve collaboration and engagement. Here's what one community manager learned about growing a successful community. You should also have a read of these 4 steps to lead your customer community.

The Adoption Obsession
Put aside the adoption metric and focus on user experience metrics that demonstrate the real value of new technology.

Big Data, Cloud & BYOD in the Enterprise
Some vendors, like EMC, say the convergence of cloud and big data will change the enterprise computing game. Others, like Dell, are banking on the growth of mobile and support for BYOD in the enterprise.

Most Popular

• Say It Ain't So, Joe: You Can't Do Records Management in SharePoint
• Employee Engagement: Its ROI May be More Than You Think
• How Will Customer Experience Management Keep Up with Channel Independence?
• Is SharePoint a Failed Vision for Collaboration?
• Autonomy Boss Talks Big Data, Information Management, Governance, Web CMS... And HP

Editor's Picks

• CXM - A Strategy That Really Needs Smart Technology
• Adobe Announces Experience Manager Webinars, Predictive Social Publishing
• Content Strategy: Why Branding Matters
• Moxie Takes on Yammer + Jive with Collaboration Spaces
• Community Design is Like Throwing a Good Party - It Takes Planning 

Around the Web

• Stop Watching the Stock Ticker and Start Improving Customer Experience
• Driving Innovation with Advanced Social Intelligence
• Authors Must Be Multilingual Or Fail
• ‘Doubling Down’ On Information Architecture
• “Pull” Systems are Antifragile
   

Featured Events (all events | post your event

• Apr 29 -- Gartner Portals, Content & Collaboration Summit San Diego
• May 07 -- J. Boye Web & Intranet Conference Philadelphia 2013
• May 14 -- 2013 CMS Expo Learning and Business Conference
• May 14 -- Webinar: One-to-One Marketing Made Easy with Big Data
• Jun 17 -- E2.0 Conference Boston

Featured Jobs (all jobs | post your job)

• Business Development Director in California at Sitecore
• Mobile Architect in Austin at Headspring
• Digital Copywriter in New York at Story Worldwide
• Manager of Content Marketing & Social Media in Charlotte at Peak 10
• Knowledgebase Project Manager in Portland at SurveyMonkey

This month we've discussed how you know your customer community is working, ways to grow it and even why communities matter. But are you leveraging the opportunity that communities afford you and your organization?

What do you trust more: advice from a friend or advertising?

Plan Your Social Business
We talk about it, businesses strive for it, but we've a long way to go before "social business" becomes just "business". And while we're here, take a minute to consider the "problem" with social according to Symon Garfield.

Is Your Community Successful?
Here are 5 signs your customer community is working, and 3 community adoption issues you might need to work through to achieve success. 

Managing Your Records the Right Way
Most organizations aren't doing records management right. Take a look at one journey through a records management implementation to gain some insights and best practices.

CXMChat Tweet Jam
With our Google Hangout successfully completed (watch the #CXMHangout video replay), we'd like to switch your attention to our upcoming April 24th Tweet Jam. The topic -- Building successful customer communities. Stay tuned for more details.

Most Popular

• Is SharePoint a Failed Vision for Collaboration?
• Forrester's Wave: WCM for Digital Customer Experiences, Adobe, SDL, Sitecore Top the List
• The Good, Bad & Ugly: The Impact of Customer Service [Infographic]
• eXo Upgrades Open Source Social Platform, Focus on Mobile, Collaborative Capabilities
• Social Business is Still Early Days; Major Disruption Headed Our Way

Editor's Picks

• You Can't Do Records Management in SharePoint
• Forrester Report: How to Create Thought Leadership to Help Your Brand
• Introducing the Community Director
• Salesforce Releases Mobile App Development Platform Services
• 5 Signs Your Customer Community Is Working and The Metrics to Prove It

Around the Web

• 4 Exercises To Improve Internal Collaborative Planning
• How to Build an Online 'Cult' of Customers
• What Would You Give up to Get Back?
• Avoid the "All Listen And No Action" VoC Program Trap
• 11 Inspiring Quotes From Sir Richard Branson 

Featured Events (all events | post your event

• Apr 18 -- Forrester's Forum for Marketing Leadership Professionals Los Angeles
• Apr 24 -- CMSWire's April Tweet Jam: Growing and Engaging Communities #CXMChat
• Apr 29 -- Gartner Portals, Content & Collaboration Summit San Diego
• Apr 29 -- Document Strategy Forum
• May 07 -- J. Boye Web & Intranet Conference Philadelphia 2013

Featured Jobs (all jobs | post your job)

• Senior UX Designer in Massachussetts at Bridgeline Digital
• Experience Designer in Seattle at Adobe
• Content Strategist - Developer Content in California at Facebook
• Surface Business Manager in Washington at Microsoft
• Managing Editor, Content in California at LifeLock

Community Building
Customer Communities are a key part of most marketing strategies. But should you build your own community? That's a question you need to ask yourself. Check out our infographic showing 6 key elements of communities.

Early Days for the Digital Workplace
A recent study shows that the workplace has far to go with social, mobile and cloud. For those working on social, here's how you can make social collaboration features more meaningful.

Information Driven Innovation
Technology plays a key role in information driven innovation. Take some time to think about how your data can drive business value.

Google Hangout on Communities
Want to learn more about customer communities? Join us on April 11 at 9am PDT, 12pm EDT for our Google Hangout on the role of communities in customer experience strategy. Get your details here.

Most Popular

• Reflecting on Yammer and Office 365: SharePoint is Definitely Dead
• Digital Workplace: Social, Mobile and Cloud - Far from the Tipping Point
• Forrester: Marketers Need a Customer Journey Strategy
• What Does Your Employee Experience Look Like?
• The Holy Grail of Engagement and Why Communities Matter

Editor's Picks

• SharePoint Content Migration + The Sins of Your Past
• When a Woman in Tech Opens Her Mouth - Sheryl Sandberg
• Mobile Commerce Market Shows Continued Growth, No Consensus on Mobile Payment Methods
• Four Tips for Getting Your Mobile Marketing Initiatives off the Ground
• SDL Tridion 2013 Hits the Streets, Advanced Workflow, Connector Framework, More

Around the Web

• User Adoption Reality Check
• Online Privacy – The Good, the Bad, the Ugly
• Why Give Away Free Service? Because It's Worth It
• Three Things You Need To Move From Reporting To Analysis
• How to be a spammer: five golden rules

Featured Events (all events | post your event

• Apr 11 -- CMSWire's Google Hangout: The Role of Customer Communities in Customer Experience Strategy
• Apr 18 -- Forrester's Forum for Marketing Leadership Professionals Los Angeles
• Apr 24 -- CMSWire's April Tweet Jam: Growing and Engaging Communities #CXMChat
• Apr 29 -- Gartner Portals, Content & Collaboration Summit San Diego
• Apr 29 -- Document Strategy Forum

Featured Jobs (all jobs | post your job)

• Director New Media - Applications Development at QVC, Inc.
• Content Marketing Manager, Talent Solutions in San Francisco at LinkedIn
• Senior Logistics Business Analyst in California at NetApp
• Business Systems Analyst in Portland at Puppet Labs
• Head of UX in San Francisco at Splunk

This month we're discussing ways to successfully create and engage online communities. No matter where your community is online there are basic elements that you should employ to ensure it sits upon a strong foundation. We explore these elements in an original infographic.

One part of your Digital marketing strategy is to have a presence on many of the popular social networks. Another is to have your own community tied tightly to your website, something DotNetNuke now supports.

We could spend all day today just talking about the new products and product updates coming out of the Adobe Digital Marketing Summit, and we likely will. Here's the first kick at the news covering the Marketing Cloud.

Social communities are great for communication, but what if they span several countries and different language zones? Social software provider Telligent is now offering a new integrated translation solution for its products.

Sitecore is adding two new, integrated social tools to its customer experience platform that will increase customer engagement via social networks and community building. 

While you can have many identities across the personal web and the consumer cloud, for business it is logical to have one "enterprise-class" ID across all services. Salesforce is now offering just that to bring order and trust to online identification. 

Salesforce is releasing new services and features related to the Chatter enterprise social networking tool at this week’s Dreamforce 2012 conference in San Francisco. They include Chatter Communities for Service as well cross-company IM for Chatter users.

Considering that billions of people now use the Internet, it is only natural that Web users cannot easily be pigeonholed into a single “type” and not all Web users offer a positive interactive experience. As described in an infographic from online marketing technology provider Flowtown, there are at least seven different “faces” of potentially negative Internet users you are likely to encounter.