HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Contact Centers News & Articles

Aspect's CMO: Customers Decide Which Channel to Use for Customer Service

By Barry Levine  |  Thursday Jan 24, 2013   

Social media is now migrating in full force to the enterprise, with particular importance for contact centers. To find out its perspective on this aspect of business socialization, CMSWire recently talked to customer contact vendor, Aspect Software’s Chief Marketing Officer Jim Freeze.

Continue reading Aspect's CMO: Customers Decide Which Channel to Use for Customer ServiceContinue reading...

Displaying 1-1 of 1 results

< Previous Next >