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Content Strategy News & Analysis

How To Measure the Value of Internal Communications [Infographic]

All month long, we've been investigating the company intranet. We've defined it, considered its relevancy and secrets for strategic success, as well as examined a possible intranet identity crisis. But how do you measure its value — that is, how do you know if your intranet is working? 

Web Experience: Putting People's Needs First

As a result of focusing on people’s top tasks (what people really need) and helping them do what they needed to do as quickly and easily as possible, the Norwegian Cancer Society has seen a:

  • 70 percent increase in one-time donations
  • 88 percent increase in monthly donors registered
  • 164 percent increase in members registered
  • 348 percent increase in incoming links
  • 80 percent increase in visitors

Weekend Reads: Preventing Chaos with Content Governance + Defining Social Business (Again)

Weekend Reads: Content Strategy with Content Governance + Defining Social BusinessAnother month has come to a close. The holiday season -- and all the rushing around that comes with it -- will soon be upon us. So while you are still able to relax, why not take some time for yourself to catch up on our featured articles? This week, we talked about what a strong content governance plan provides content strategy. We took another look at defining social business and found out about the potential the Internet of Things has for collaboration.

Content Strategy: Let's Talk about Content Governance

Customer Experience, Let's Talk about GovernanceThink about some of the systems you have in place in your own life -- you probably don’t think of most of them as “systems.” For example -- dental care. You brush your teeth twice a day, floss once a day and visit the dentist twice a year. Why? Because dentists have done an excellent job of educating people about oral hygiene.

Content governance provides content creators the same structure and guidelines, to help with consistent messaging. 

Talking Content Strategy with Lithium's Bonnie Thomas

Digital Marketing,Customer Experience, Lithium's Bonnie Thomas on Meeting Customer Needs with Content MarketingHow do B2B marketers create the right content for their audience? What's the best social channel mix to reach audiences? Which metrics should social media marketers be measuring rather than "likes"? We turned to Lithium's Director of Content Strategy, Bonnie Thomas, for some answers.

Want to Capture Customers' Attention? Act Like a Media Company

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I have a confession to make. I suffer from Customer Attention Deficit Disorder. I use multiple screens, devices and resources to make online buying decisions. Often, I load up my online shopping cart and then abandon the checkout process, either because I get distracted by something else or want to think about my decision to buy a little longer. The brands I interact with that understand my condition, email me and remind me that I left items in my cart or their site's cookies show related items in my Facebook feed. The brands that don't understand my condition don't follow up. Maybe these savvy brands are just enabling me, but according to Michael Brito, they have morphed their brand into the next media company. 

Measure The Real Impact of Online Video

Measure The Real Impact of Online Video

We know that video plays an important part of one's content strategy. Now that a variety of social media platforms have made it easier to create, upload and share video, measuring the performance or impact of this unique content is bring new challenges to marketers and advertisers. Today, BrandAds has launched a new video analytics solution, BrandAds Bridge, designed to let media buyers see how their in-stream campaigns are performing across different media vendors and devices in one unified real-time dashboard.

CXM: How Much Information Should You Give Customers Online?

The more transparent you are with customers the more likely they are to do business with you. 

New InboundWriter Update Gives Context to Your Content Marketing #CMWorld

A successful content marketing strategy accounts for where content will ultimately be published. To effectively gauge how content will perform, it's essential that you understand how it measures up against your competitors as well as leaders in your industry. After all, there's a big difference between publishing a blog post to a website with a limited reach and publishing an article to a prominent, well-read website with a large audience. Even if you use popular keywords and write strategically about relevant topics, if you're not factoring in the reality of your website's influence, you may be setting your web content up for failure.

Evolving Content Curation for Marketers #CMWorld

Content Curation isn't new. In fact, it's an element of content strategy that hasn't evolved too much beyond sharing, retweeting and aggregating news. Until now. Trapit, a leading provider of content curation solutions has announced its new Content Curation Center for marketers today at Content Marketing World.

13 Content Marketing Tools That Can Improve Your Content Marketing Processes

Customer Experience,13 Content Marketing Tools That Can Improve Your Content Marketing ProcessesYou can use your web content management system to do content marketing, but are there better tools out there to fit your needs? Robert Rose, and the Content Marketing Institute (CMI), analyzed 13 new solutions for content collaboration. Here's his take on this disruptive market.

One Year of Medium: How's It Looking Now?

customer experience: one year of Medium

It’s been about a year since Medium, a publishing platform from Twitter co-founder Evan Williams launched. In honor of this anniversary we’re taking a look back at Medium's start and how it’s been viewed by the public.

Big Data on the War to Protect Big Data - What Science Knows That Business Ignores

There is some new data on the war to protect enterprise data. Neither of these data points are they types of "big data" that you are used to, but that does not mean they are less important. The new data refers to a significantly important set of user-behavior statistics that is set apart from the fashionable analytic statistics driving the current data-scientist hype. In fact, most analytic departments tend to try and remove this specific set of usage data from any and all reports they generate. This hated chunk of analytic data refers to the "non-human traffic" create by "scrapers" who come to web pages not for the feature-functionality of a site, but for the gold within the site (i.e., the data and content).

5 Ways to Make Your Content Marketing Campaign More Successful

As we wrap up our content marketing theme this month, it’s helpful to put some of what we’ve learned into perspective. While we can conveniently group content marketing strategies into two categories -- one for B2C and another for B2B, at the end of the day, it’s all about creating compelling experiences.

Three Keys to a Competitive Content Marketing Strategy: Message, Medium, Membership

Customer Experience, Digital Marketing, Three Keys to a Competitive Content Marketing Strategy: Message, Medium & MembershipMost of us fight the daily whack-a-mole war on email and try to split our time judiciously between multiple devices and infinite amounts of digital content. There is no shortage of it. The result? Scarcity of attention. 

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