HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Crm News & Analysis

Customer Communities In Depth: An Expert Roundtable

There are many kinds of customer communities, from fans on Facebook, to private communities that congregate on company forums. But what makes people join up? What keeps them coming back? How can you start getting your customer community engaged?

Indicee Analytics for Sales Tells You How Salesforce Chatter is Affecting Your Sales Performance

Cloud business intelligence platform Indicee has launched a new analytics, Indicee Analytics for Sales and Chatter for Salesforce’s AppExchange.

Salesforce.com Takes Lead Over SAP in CRM Market Where SaaS, Apps Dominate

Gartner has just produced some new figures that appear to confirm that customer relationship management (CRM) will have a significant mobile presence by next year.

SugarCRM Updates iOS Mobile App, Previews Android Version

This week, customer relationship company, SugarCRM has released a new mobile app for all Apple iOS devices, and is previewing the mobile app for the Android platform. 

Aspect Survey: Customers Have Control, But Are Unhappy with Customer Service

Four out of every ten customers would rather experience a trip to their Department of Motor Vehicles than contact customer care. With all due respect to your local DMV, that’s a sobering reflection of the state of customer service, but only one of many in a new survey sponsored by Aspect Software, a customer interaction management vendor. 

SugarCRM Gets BPM, Workflow Suite With Open Source ProcessMaker #sugarcon

This year’s SugarCRM annual gathering starts today and like every year there are vendors lining up to announce the good things they are doing with SugarCRM either now, or in the coming year. First off the market this year is Colosa, which has just announced the release of ProcessMaker SugarCRM Edition.

Temkin Group Reports on Rising Importance of B2B Customer Experience

B2B companies looking to create and sustain superior customer experience need to master four competencies -- purposeful leadership, compelling brand values, employee engagement and customer connectedness. A new insight report from Temkin Group, “Best Practices in B2B Customer Experience,” reviews these competencies as well as the rising importance of customer experience in the B2B marketplace.

SugarCRM Tightens NextPrinciples Partnership to Bring More Social Insights to CRM

Leading up to its annual SugarCon event this month, SugarCRM has announced an expanded partnership with NextPrinciples, a social analytics company.

Customer Communities: Build it and They Will Come? Or Move to Their House?

Customer communities are now an active part of your marketing funnel -- how you nurture them is a choice you must make. 

SFVision Opens Salesforce to Mobile Users, Offering Rapid Access to Key Functionality

SFVision Technologies, a developer of  mobile apps for Salesforce, is releasing version 2 of its SFVision for Salesforce iOS/iPad app. The app is designed to simplify daily Salesforce tasks using the unique capabilities of mobile devices.

Shine a Spotlight on Your Company's Customer Success

With a strong process in place and the right amount of vigilance on your part, you can begin working with your customers to turn their stories of success into even more success for your business.

Document Mgt Roll-up: Paperless Office Still a Pipe Dream, Zoho Integrates Email, CRM

It may have been a holiday weekend in some places, but it was still busy in the document management space. This week we took a look at the paperless office and records management, Accusoft upgraded Content Connect to v7, AvePoint improved governance in SharePoint online, while Zoho integrated new email capabilities with its CRM app.

Customer Communities Require Customer-Centric Thinking

A community, by definition, is a group bound together by common interest. In your case, it’s an interest in your brand, products and services. And as in any relationship, there are steps you need to take to make your community grow and flourish.

Salesforce Picks Badgeville to Build Engagement with Force.com Apps

Cloud giant Salesforce has chosen Badgeville to drive engagement with its Force.com tools for building web apps.

SAP Speeds Deployment Time for Big Data Analytics, Disrupting the Market But Not Its Customers

SAP’s Big Data Transition Strategy will be studied in MBA programs a few years from now. The company is disrupting its industry with revolutionary solutions without disrupting its customers. Needless to say, that’s a hard thing to do.

Displaying 136-150 of 543 results

< Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Next >