Crm News & Articles

Building business relationships means solving problems, but solving the little problems that pop up while solving the bigger problems is what companies like Kana and Sword Ciboodle do best.  Luckily for companies who do business with either, they'll now be doing business with both because Kana has now acquired Ciboodle.

Mobile users will need to wait a bit longer for Microsoft’s Dynamics CRM. Last week, the technology giant quietly noted in a blog post that clients for mobile devices will not be available until the fourth quarter.

Considering that sixty-eight percent of US consumers report an unsatisfactory service interaction during the past 12 months, everyone is focused on improving the customer experience. While it’s the responsibility of organizations to change internal culture to reflect transparency and more active communications, customer relationship management vendors also need to better manage customer data, provide richer analytics, and integrate social and mobility capabilities. According to the Forrester Wave: CRM Suite Customer Service Solutions, Q3 2012, there are a few CRM vendors leading the way.

This week we’re still waiting for a proper look at Office 15, Dynamics CRM gets a new document capture tool, Sharegate offers economical SharePoint content migration, Colligo builds a fortune around SharePoint, and Doo goes on general release.

Content Management Systems at Life Sciences companies typically don't have many fans and are rarely seen as beautiful. Veeva Systems is out to change that.

Content Marketing used to be a buzzword for a few evangelists. Today, it’s going mainstream faster than Twitter.

A last June release in the customer experience management space is from Oracle. While the value of customer experience management cannot be overestimated, without customer insights, it’s not very effective. To provide that, Oracle has just released Oracle Retail Customer Analytics.

One of the advantages of having been around technology for a while is that you gain a perspective on trends. What younger people are seeing as new, looming directions for technology tends to be the latest wave of a past phenomenon, but if you haven’t seen it before, it looks unprecedented.

Big Data is just a trend. It’s nice to see the proliferation of data called out and identified as a potential problem and a distinct opportunity, but before anyone gets too wigged out about the sheer volumes and the potential challenges, you should consider the past.

Eloqua and Marketo are the highest-ranking leaders in the June 2012 Gartner Magic Quadrant for CRM Lead Management. Read on to find out what got them there and how they fit into the overall customer relationship management strategy for an organization.

Is your CRM optimized to deliver the greatest return for generating sales? If you answered no, you’re not alone. According to SAVO Group, nearly three out of four companies consider their CRM solution to be their sales process and as a result, are not optimizing their sales execution for maximum return.

Another subscription-based cloud platform is about to hit the skyline. Oracle launches its public cloud platform as a service, featuring subscription-based access to the company’s Fusion CRM, Fusion human capital management and the Oracle Social Network. 

IBM-Unica received the highest ranking among the leaders of the May 2012 Gartner Magic Quadrant for Multichannel Campaign Management (MCCM) CRM. The viability and lifecycle management functionality of the IBM-Unica MCCM CRM solution helped earn it top billing in the report.

Companies who have international customers can now do business in 39 additional languages and dialects at the Salesforce owned customer support service Desk.com.

Enterprise social software provider Moxie Software is enhancing the functionality of its Spaces by Moxie customer communication suite to aid customer service efforts of companies in highly regulated industries. New features are designed to make internal experts available to assist customer service agents with complex inquiries and to ease compliance with regulations regarding data security and customer privacy.

While apps exist to sync calendars across multiple devices, the equivalent solutions don't exist to integrate calendars with key enterprise tasks. Calendars are key in many applications, such as CRM and support and ticketing systems. Let's look into some of the technologies that exist and if they could provide the solutions needed.