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Crm News & Analysis

SugarCRM Tightens NextPrinciples Partnership to Bring More Social Insights to CRM

Leading up to its annual SugarCon event this month, SugarCRM has announced an expanded partnership with NextPrinciples, a social analytics company.

Customer Communities: Build it and They Will Come? Or Move to Their House?

Customer communities are now an active part of your marketing funnel -- how you nurture them is a choice you must make. 

SFVision Opens Salesforce to Mobile Users, Offering Rapid Access to Key Functionality

SFVision Technologies, a developer of  mobile apps for Salesforce, is releasing version 2 of its SFVision for Salesforce iOS/iPad app. The app is designed to simplify daily Salesforce tasks using the unique capabilities of mobile devices.

Shine a Spotlight on Your Company's Customer Success

With a strong process in place and the right amount of vigilance on your part, you can begin working with your customers to turn their stories of success into even more success for your business.

Document Mgt Roll-up: Paperless Office Still a Pipe Dream, Zoho Integrates Email, CRM

It may have been a holiday weekend in some places, but it was still busy in the document management space. This week we took a look at the paperless office and records management, Accusoft upgraded Content Connect to v7, AvePoint improved governance in SharePoint online, while Zoho integrated new email capabilities with its CRM app.

Customer Communities Require Customer-Centric Thinking

A community, by definition, is a group bound together by common interest. In your case, it’s an interest in your brand, products and services. And as in any relationship, there are steps you need to take to make your community grow and flourish.

Salesforce Picks Badgeville to Build Engagement with Force.com Apps

Cloud giant Salesforce has chosen Badgeville to drive engagement with its Force.com tools for building web apps.

SAP Speeds Deployment Time for Big Data Analytics, Disrupting the Market But Not Its Customers

SAP’s Big Data Transition Strategy will be studied in MBA programs a few years from now. The company is disrupting its industry with revolutionary solutions without disrupting its customers. Needless to say, that’s a hard thing to do.

Customer Relationship Management Can Transform the Small Business Sales Model

The key to turning a small business into a sales powerhouse is customer relationship management (CRM) according to a new infographic from SalesForce and Intuit.

Salesforce Chatter Update Focuses on the Customer

Not only does Salesforce Chatter run on more mobile devices than ever, its customer connection ability is now the company's main focus.

New Version of Cloud-Based Social Intranet Bitrix24 Provides Project Management

Bitrix, maker of Bitrix Site Manager and the Bitrix24 on-premises social intranet, has released a new version of its free, cloud-based Bitrix24. Launched last year and available free for companies of no more than 12 employees, the newest online version now comes with a native project management toolset.

Report Finds One Fifth of Companies Still Struggling with Social Customer Care

Nearly one-fifth of large organizations are still determining their approach to social media, and only about a third say they are proactive in their social customer care. Those are some of the takeaways in a new report, "How Companies Are Supporting the Connected Consumer."

Perceptive Brings Intelligent Capture To Microsoft Dynamics CRM

Perceptive Interact for Microsoft Dynamics CRM allows users to access and capture all customer or account-related data from any form within the customer relationship management solution, when and where it is needed.

Microsoft Upgrades Dynamics CRM, AX, Offers Integrated Marketing Through MarketingPilot #conv13

Microsoft’s Convergence conference got into full swing today in New Orleans, and with it came news of a number of releases and upgrades that are on their way for the coming year. But before the releases, the first key note speech from Business Solutions President Kirill Tatarinov, who outlined where Microsoft sees the Dynamics product going.

Salesforce Chatter Mobile Apps Go Live, Takes CRM on the Road

iOS and Android versions of the Salesforce Chatter mobile app have finally been updated to include things like editing accounts, leads and opportunities.

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