Crm News & Articles

SugarCRM sweetened things up a bit with today’s release of version 6.3. The latest iteration of the customer relationship management platform demonstrates deeper integration with third party apps, faster feedback for real-time collaboration and tighter admin control.

Together, EMC Corporation and C6, a French enterprise content management software provider, are on a mission to ease CMS efforts. Today the pair released EMC Documentum D2, an application for the codeless building of content solutions that quickly match ECM application functionality to business needs. 

As we wrap up this month's focus on Customer Experience Management (CXM), we leave you with some great insights on bridging the gap between Content, Community and Commerce:

• Customer Experience: Where Content, Commerce & Community Collide
• CXM: Bridge Content, Commerce and Community with Taxonomy

We also took at look at a Customer Experience Maturity Model and 3 Ways Content can help improve the online customer experience.

The final results of our poll: What is your top customer experience priority today? are in and it looks like developing customer and users communities is the primary focus. Check out the full results.

Most Popular

• Dead Men Walking or Walking Dead? Enterprise CMS Vendors Must Adapt or Die
• The 5 Deadly Sins of SharePoint in the Enterprise
• Gartner Magic Quadrant: Update Your Enterprise CMS If It's More Than Five Years Old
• Not Sitting at the Grown-Ups Table: The Problem with Records Management
• The Future of Social Business is the Socialization of Data

Editor's Picks

• Top 16 Technologies for Empowered Employees
• SDL to Acquire Web Engagement Management Vendor Alterian?
• 6 Concepts for the Future of Website Governance, Including a New Functional Model
• IBM Beats Oracle, Microsoft to Cloud with Big Data Analytics
• 5 Steps to Build a 'How To' Intranet

Around the Web

• The future of Chief Marketing Officers and leadership
  
• Guardian’s notice puts a new twist on hyperlocal
• Oracle Gets Two Technologies for Price of One with Endeca Acquisition
• What I Learned from Steve Jobs by Guy Kawasaki
• Finally! Standards Come to Web Analytics

Featured Events (all events | post your event)

• Nov 08 -- Sentiment Analysis Symposium in San Francisco
• Nov 09 -- IDC Webinar: How to Future Proof your Web Content Management System
• Nov 10 -- Marketing Analytics Conference Boston
• Nov 14 -- DAM LA 2011 Conference
• Nov 14 -- Enterprise 2.0 Conference Santa Clara 2011

Featured Jobs (all jobs | post your job)

• Business Analyst/Video Specialist in Toronto at North Plains
• Digital Editor and Community Manager in Greensboro at Pace Communications
• Senior Manager, OpenText Operations in Luxembourg at OpenText
• Front-end Developer in Wellington at SilverStripe
• Marketing Communications Manager in Israel at ClickTale

Sitecore has announced the launch of an online resource for web marketers, publishers and business users called Sitecore Engage. Multimedia, text and other content on Sitecore Engage are designed to help align web and business strategies for better audience engagement.

Microsoft has earlier released a roadmap for the Microsoft Dynamics CRM suite. As part of a major Service Update this month, both the on-premise and SaaS versions of Dynamics CRM will get social features and mobile integration.

Too often, conversations about customer service and customer service experience either dive too deeply into technology or neglect technology completely. Where then does a discussion regarding channel of communication and points of interaction between company and customer fit? Is mobile a channel strategy or a technology strategy? How can you, should you, encourage channel usage that is mutually beneficial?

The SharePoint conference is over and still new releases are coming fast and furious. The latest is from Microsoft ISV Crow Canyon, which works with Outlook, Exchange and SharePoint, and has added a couple of releases that will effectively turn SharePoint into a CRM system.

At the close of our month of Social Business, our expert contributors discussed the secrets of successful deployment, navigating the ecosystem and SEO primers. 

When businesses talk about Social CRM, those discussions often devolve to a discussion of technology -- which is completely understandable. There’s no one turn-key Social CRM application out there, so a truly complete Social CRM solution is going to involve several technology components -- CRM, social measurement and monitoring tools, sales enablement applications and the integration needed to make them all work together.

KnowledgeTree joins the list of companies that are now providing analytics to help existing and future companies deal with the massive mountain of data that is entering their repositories daily. Its release today of analytics offerings, along with some smart tools, should extend its reach and add another market differentiator.

Salesforce.com announced some pretty significant updates to Chatter at this year's Dreamforce conference in San Francisco. The highlights include support for customer groups, realtime chat, and enhanced integration capabilities. 

Lots of news is coming out of this year's Dreamforce conference in San Francisco. Pardot's personal addition, revealed today, gives a social networking boost to the company's already well-developed marketing automation system. 

If Moxie Software's integration framework for connecting with various enterprise applications thrilled you last November, then hold onto your hats. Today the company has announced further integration with some very familiar players, including Salesforce.com, Microsoft SharePoint and Skype. 

Seesmic is jumping on the social business train this week with the debut of a dedicated Android and iPad app for Salesforce’s CRM platform.

Dreamforce starts today… and it feels like Groundhog Day. Not the groundhog that tells the weather, but groundhog in the way things keep repeating themselves. The repetition this time is in the shape of Microsoft’s offer of rebates of US$ 150-per-seat for customers who subscribe to Dynamics CRM online.