Crm News & Articles

When you are doing well in the market, it's possible that you could just sit back and enjoy the fruits of your labor. But while you are sitting there drinking your strawberry daiquiri, the market is likely to be shifting and changes may be required.

Sitecore (news, site) understands this well. According to their VP of Product Marketing, Darren Guarnaccia, web content management has become a commodity, plateauing on functionality and UI. For customers, it has become frustrating trying to decide which Web CMS is the right one, when they all seem the same. So what do you do?

Sitecore's answer is to provide a solution to solve a specific problem. In this case, it's an Online Marketing Suite (OMS).

A new set of business management applications that can be hosted on-site, from a data center, or as a SaaS has just gone on general availability (GA) from Virgina-based Acumatica.

Describing the new package as an economic alternative to traditional ERP and CRM systems, the company says it can be used enterprise-wide once a server license has been acquired.

And to ensure as deep a market penetration as possible, the GA launch is supported by a number of resellers, who are already bringing it to market.

Open Text -- who's web content management strategy has been in the news lately -- also has a busy, busy enterprise content management arm, in case we needed reminding.

Recently the company was acknowledged by SAP via a Certified Integrations award. The nod is meant to give customers the confidence to use SAP's applications in tadem with the Open Text ECM Suite as the basis for enterprise-wide information lifecycle management.

EPiServer (news, site) is offering a new free addition to its wide range of content management add-ons for its EPiServer CMS 5 product. EventX offers meeting and event management to help wrangle the herds of invitees to your company's latest shindig.

CrownPeak (news, site), a provider of SaaS web content management solutions, has its eye on the online marketing crowd.

The latest release of CrownPeak CMS sports multiple new features designed to make CRM and web content management easier. If campaigns, lead conversions, tracking and revenue generation are part of your lexicon, CrownPeak has news for you.

At this year’s Convergence conference, ADXSTUDIO jazzed up Customer Relationship Management (CRM) by announcing some fancy extension work from its anything-goes counterpart, XRM.

The extensions include a Developer Toolkit and portal management modules designed to beef up the functionality of Microsoft Dynamics.

Social media are changing the way that businesses interact with the customers on a massive level. Not only have they changed the way of organizational interaction with customers, social media and social networks have brought new customer relationship management (CRM) opportunities, if done right.

While social media may be revolutionizing how businesses are able manage customer relationships. The problem is how to implement social media initiatives successfully in CRM on an enterprise level.

Zoho, the company behind the namesake web-hosted productivity application suite, has announced single-sign on capabilities that encompass their customer relationship management suite. With single sign-on, customers of various Zoho products such as CRM, Docs, Mail, Projects and so on can sign-in with their usernames/passwords just once while using the products simultaneously.

Zoho CRM is the last and final Zoho product to gain single-sign on capabilities.

Watch Microsoft Dynamics Customer Relationship Management and SharePoint frolic in the fields of the tech verse together thanks to KWizCom’s CRM-SharePoint connector.

KWizCom’s connector revolutionizes the functionality of MOSS by bridging the gap between the two commonly used services through integration.

Jott, a popular voice-to-text web service, has announced that they are putting an end to the free edition of their service effective February 2, 2009. The company cited a downturn in the web advertising market as the reason for ceasing the free version of the Jott service.

SpringCM Inc., a known SaaS Enterprise CMS player, has released the newest version of its SpringCM product -- v5.0. It is touted as the “first SaaS platform that allows companies to easily deploy multiple content-centric applications” across different enterprise workgroups, making it easier for value added resellers (VARs) to build repeatable and cost-effective applications for their customers.

The yummiest part of the new release is SpringCM’s integration with 22 Enterprise Content Management (ECM) technologies spanning imaging, document capture, business process automation, e-mail and records management, etc. – catering to such audiences as accounts payable, logistics, contract, proposal and records management and compliance.

The diversified office automation equipment and electronics provider, Ricoh Americus Corporation, recently announced the internal deployment of their document storage and management SaaS solution — DocumentMall for Salesforce.com.

New Apatar Connector was recently released to aid those struggling with integration of open source suite SugarCRM with third-party applications, databases, flat files, other CRM/ERP applications and Web 2.0 destinations.

Apatar claims to be able to do it all “without coding.”

EMC appears to have developed a good relationship with RWD Technologies, providers of Performance Management Services and Solutions. RWD has recently announced that it will offer EMC Document Sciences Integration Services to its customers in the pharmaceutical, manufacturing and energy sectors. This is the continuation of a long standing relationship with EMC.

EMC Document Sciences xPression 3 is a customer relationship management system (CRM) that automates the creation of customized and personalized business documents.

RWD has over 20 years experience is developing and integrating CRM and content management systems. Some of their own solutions include: uPerform, a performance support system, and uBenchmark, a solution that helps organizations understand how their employees interact with business applications. Along with their EMC partnership, they also offer services for SAP and Oracle.

Want to understand more about the EMC Integration Services or how you can improve the performance of your contact center? Attend RWD’s webinar on October 21 called “Empowering the Contact Center: Leveraging Dynamic Communications to Improve Response Time and Satisfaction”.

We know MindTouch for their open-source social enterprise collaboration platform Kilen Woods — the latest release just coming out late July. Now, they have come out with a new solution Deki for CRM, partnering with SnapLogic, a SaaS integration company.

MindTouch claims their new offering eases some of the issues related to using CRM applications by bringing better collaboration and additional intelligence.