Crm News & Articles

Successful community engagement takes more than just a worthy cause. It helps to have a useful, collaborative platform from which to organize events, facilitate fundraising and track supporters’ behavior effectively. Launched in April, NationBuilder aims to be a new community toolkit that connects community organizers with supporters so that non-profits, political campaigns and other community organizations can spend more time engaging, building and making a difference.

Zoho (news, site) continues its expansion into the mobile office arena with a dedicated iPhone app.

How many meetings are worth the time that we invest? What if the content of a meeting could be useful, usable and immediate?

While your department may be excited to deploy that new technology it has been eyeing for months, in the hope of exceeding its business goals, has it seriously considered how this deployment may impact the business outside its own four walls -- good or bad?

While it will take a while for the dust to settle on the announcement by Oracle that it is buying FatWire for an undisclosed sum, and longer to uncover what Oracle (news, site) plans to do with it, an initial analysis of products and goals suggests that the two should fit together well, even if there could be trouble ahead.

Oracle has entered into an agreement to buy web experience management vendor FatWire Software in deal that is expected to close in the middle of this year. Now, the enterprise content management vendor has a complete customer experience solution. But has it come to the playground a little too late?

SalesForce.com has long found itself at the top of the cloud CRM mountain, and as the old saying goes: Success breeds imitation. The latest entrant in the proverbial race is LongJump. But the question remains: Is LongJump a competitor or a copycat?

Salesforce.com (news, site) shed some major cash the data.com domain name this week. The exact figure isn't known, but rumor has it it exceeds US$ 1.5 million. 

This month our eyes are on Communities in Social Business. In this wrapup, you'll get a peek at what's to come this June, as well as the lowdown on a smörgåsbord of other tastes such as: Web Optimization, Enterprise CMS and Risk Management. 

When we discuss Customer Relationship Management (CRM) it's often in the context of technology. But technology is only one element, and not the hardest one to grasp.

Pardot, providers of cloud marketing automation software for small and medium-sized businesses (SMB), announced the latest release of their cloud-based marketing automation platform. The Spring 2011 update focuses on offering more flexibility and holistic integration for customer relationship management to make SMB marketers more efficient.

Without saying why, Microsoft (news, site) has announced that it is accelerating its Dynamics CRM release cycle in a new Statement of Direction (SoD) that envisages releases on a biennial basis rather than on the current three-year cycle that it currently uses.

The way to improve web support is to develop an evidence-based continuous improvement model that measures success based on completion rates of top tasks.

Perhaps a little too scarred from repeated public flamage for shoddy privacy, security and customer service initiatives, a mere accusation of copyright infringement was this week revealed to be enough for Facebook to completely lock an account. Unfortunately for the wrongly accused, there's no warning, no explanation, and no clear appeal process. 

A quick look back at our coverage of e-Discovery in recent times will show one glaring hole. That hole is audio e-Discovery, which hasn’t been covered because a solution has not been available. Until now, that is, with the release of Zylab’s Audio Search Bundle.