Crm News & Articles

This year’s SugarCRM annual gathering starts today and like every year there are vendors lining up to announce the good things they are doing with SugarCRM either now, or in the coming year. First off the market this year is Colosa, which has just announced the release of ProcessMaker SugarCRM Edition.

B2B companies looking to create and sustain superior customer experience need to master four competencies -- purposeful leadership, compelling brand values, employee engagement and customer connectedness. A new insight report from Temkin Group, “Best Practices in B2B Customer Experience,” reviews these competencies as well as the rising importance of customer experience in the B2B marketplace.

Leading up to its annual SugarCon event this month, SugarCRM has announced an expanded partnership with NextPrinciples, a social analytics company.

Customer communities are now an active part of your marketing funnel -- how you nurture them is a choice you must make. 

SFVision Technologies, a developer of  mobile apps for Salesforce, is releasing version 2 of its SFVision for Salesforce iOS/iPad app. The app is designed to simplify daily Salesforce tasks using the unique capabilities of mobile devices.

With a strong process in place and the right amount of vigilance on your part, you can begin working with your customers to turn their stories of success into even more success for your business.

It may have been a holiday weekend in some places, but it was still busy in the document management space. This week we took a look at the paperless office and records management, Accusoft upgraded Content Connect to v7, AvePoint improved governance in SharePoint online, while Zoho integrated new email capabilities with its CRM app.

A community, by definition, is a group bound together by common interest. In your case, it’s an interest in your brand, products and services. And as in any relationship, there are steps you need to take to make your community grow and flourish.

Cloud giant Salesforce has chosen Badgeville to drive engagement with its Force.com tools for building web apps.

SAP’s Big Data Transition Strategy will be studied in MBA programs a few years from now. The company is disrupting its industry with revolutionary solutions without disrupting its customers. Needless to say, that’s a hard thing to do.

The key to turning a small business into a sales powerhouse is customer relationship management (CRM) according to a new infographic from SalesForce and Intuit.

Not only does Salesforce Chatter run on more mobile devices than ever, its customer connection ability is now the company's main focus.

Bitrix, maker of Bitrix Site Manager and the Bitrix24 on-premises social intranet, has released a new version of its free, cloud-based Bitrix24. Launched last year and available free for companies of no more than 12 employees, the newest online version now comes with a native project management toolset.

Nearly one-fifth of large organizations are still determining their approach to social media, and only about a third say they are proactive in their social customer care. Those are some of the takeaways in a new report, "How Companies Are Supporting the Connected Consumer."

Perceptive Interact for Microsoft Dynamics CRM allows users to access and capture all customer or account-related data from any form within the customer relationship management solution, when and where it is needed.