Crm News & Articles

iOS and Android versions of the Salesforce Chatter mobile app have finally been updated to include things like editing accounts, leads and opportunities.

Accounting departments have an updated SharePoint tool for automating accounts payable billing thanks to a release from KnowledgeLake.

SalesFUSION, a provider of marketing automation technology, has raised US$ 1 million in Series A-1 venture capital from high-tech investment firm Hallett Capital. SalesFUSION appears to be distinguishing itself in the increasingly crowded marketing automation space by offering unusually tight integration with CRM.

Social media monitoring has evolved over time to include more and more metrics, insights and trends that keeping up with it all is nearly impossible. Finding a single platform from which to monitor it all is never as easy or affordable as you want it to be, especially if you’re a non-profit or smaller business. Until now. Thanks to Attentive.ly, not only can you effectively monitor your brand, but you can target your users where they are.

Governance and infrastructure management provider AvePoint wants to make Microsoft Dynamics CRM work better. This week the Jersey City-based company released a line of products to help increase productivity, user adoption and data quality in Dynamics CRM. 

Pitch Sites is a new service design to support "sometimes sales people" -- you know, those people out there who need to reach out to potential customers, employees, partners to "pitch" an idea, service, job, something.

Oracle has brought together all of its social capabilities under one unified interface -- because social can't be done in silos.

There will be some interesting regional differences in enterprise software spending over this year and next, according to Gartner, but ultimately for the US and Europe things are not looking good. Growth over the next 18 months will be static, or even negative, with cloud computing and customer relationship technologies the areas that will do best.

Now that the December 2012 Microsoft Dynamics CRM Online update has rolled out, more features are being added like iPad and Yammer integrations.

The only surprise in today’s announcement from Salesforce that it is adding more muscle to its Service Cloud is that it hasn’t done it before. Given the focus of Salesforce’s customer-centric apps and the fact that so much customer prospecting is done on mobile, adding better mobile functionality is just about obligatory.

Last week, we saw that the worldwide growth in analytics revenues would be pushed by developments in big data, social business and mobile spaces. Running parallel to this, Gartner says growth will be in sales of business intelligence software.

There's a new Magic Quadrant Report out from Gartner that focuses on vendors providing one of the most critical tools in a company’s online toolkit -- CRM Web Customer Service Applications. 

In the annals of enterprise information technology, Customer Relationship Management (CRM) has a storied, if not necessarily checkered past. The term has been associated with expensive implementations with hard to measure returns. CRM is also too often confused with Sales Force Automation (SFA), a system used to track deals and report to management. CRM is bigger, more comprehensive, encompassing Sales, Service and Marketing. 

With all the discussion around customer relationship management (CRM) and customer experience management (CXM), it is hard to believe that one of the major issues facing enterprises is defining CRM strategies. According to Forrester’s William Band, this problem is compounded by a shifting CRM landscape.

In what has to be one of the deals of the week it has just been announced that Salesforce has bought out the French content connector software company EntropySoft. The interesting thing about it is that it appears to have happened about a month ago, there was no announcement made, and EntropySoft’s website doesn't really exist anymore.