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Crm News & Analysis

SMB's Swiss Army Knife, Bitrix24, Updates with Google Docs, Mobile CRM, More

Microsoft Office is getting challengers all over the place. This week, Bitrix24 added its name to that roster with an update to its enterprise social network/collaboration suite, that, among other new features, allows non-Office users to work with Office documents online via the Google Docs editor. 

Sitefinity 6.2 Offers Connectors to Marketo, Salesforce

Telerik continues its focus on the business user with new digital marketing integrations in Sitefinity 6.2. 

AvePoint Timeline Enterprise Available for Microsoft Dynamics

With enormous amounts of customer data to manage and a business to run, it’s a constant balancing act for organizations. 

Marketing Automation Vendor SalesFUSION Announces C-Suite Changes

Customer Experience, Digital Marketing,Marketing Automation Vendor SalesFUSION Announces C-Suite Changes

Another marketing automation software vendor is making acquisitions. But this time, it’s not by gobbling up another smaller firm but rather in the talent department.

HootSuite App Directory Releases New SugarCRM App

customer experience: hootsuite sugarcrm appSales and customer service professionals who use the HootSuite App Directory now have a better way to find, engage and nurture leads through a new SugarCRM app.

B2B Social Media Marketing Presence All But Mandatory

digital marketing, social media marketing, b2bB2B marketers will go anywhere and everywhere to get leads. It’s what keeps six out of 10 of them up at night: generating leads is their biggest challenge, according to data released this month by eMarketer.

Big Data + Social Meet CRM in SAP's New Social Contact Intelligence Analytic Application #CRMe13

Customer Experience,Big Data + Social Meet CRM - SAP's New Social Contact Intelligence Analytic Application Enlightens Like Never Before #CRMe13When CRM, Social and Big Data analytics come together, amazing things happen.

BroadVision Partners with SugarCRM, Connecting Social Business and CRM Platforms

broadvision, sugarcrm, crm, cxm, customer experience From the Clearvale Web site

Enterprise social networking provider BroadVision is adding a little sugar to its solutions -- SugarCRM, to be exact. This week, the two companies announced an integration between BroadVision’s Clearvale collaboration solution and SugarCRM’s cloud platform. 

SaaS Growth is Triple Enterprise IT Average, Driven by CRM, Mobile Deployments

Information Management, Siemer Mobile Data GrowthNo matter which research paper you look at, one thing all of them agree on is that the global SaaS market is booming and will see continued growth for at least another three years. The drivers behind that growth vary depending on your perspective. New research from Siemer says that SaaS is being pushed by “smart computing” and the need for enterprises to push collaboration outside the firewall.

Lack of a New iPad Dents Apple's Tablet Market Share in New IDC Figures

applelogo.png

The latest sales figures out of IDC show Android tablets leaving Apple in the dust, as the plethora of new Samsung, Nexus, Kindle Fire and other devices march onward. Apple is stuck waiting for that possible retina-class Mini and an iPad 5, running iOS 7 to be the big drivers later in the year. 

SugarCRM and Colosa Release ProcessMaker for SugarCRM Edition

SugarCRM and Colosa Release ProcessMaker for SugarCRM EditionCustomer relationship management company, SugarCRM and software solutions provider, Colosa have announced the public release of a new integrated product: the ProcessMaker for SugarCRM Edition.

Gartner's Sales Force Automation MQ: Microsoft, Oracle, Salesforce, SAP Lead, NetSuite Challenges

Yesterday, in our first look at Gartner’s Magic Quadrant for Sales Force Automation (SFA), we saw that there is growing interest, and use, of SaaS deployments. This is coupled with an ongoing discussion about the best mobile strategies and what SFA applications fit in with what kinds of business. Let's now take a look at who made the leaders quadrant and why.

The Real Value of Social Media for Customer Service

Customer Experience, customer service social mediaInteracting with customers on social media carries risks and benefits for companies, but the opportunities can outweigh the risks when you understand your customer's needs, wants and habits and use this knowledge to shape your customer service.

IBM's Digital Experience Software Supports Mobile, Social, Video & Analytics Capabilities

IBM Digital Experience software, customer experienceIBM digital experience software

With IBM’s Smarter Cities and Smarter Commerce initiatives gathering steam by the month, Big Blue has just announced the release of new software called Digital Experience software that aims to give enterprises, and in particular marketing departments, insight into how customers are behaving in specific channels.

Listening to Customer Feedback is Great; Acting on it is Better

Customer Experience, Acting on Customer Feedback, CRMThis weekend, I stayed at a chain hotel while traveling on business. This particular hotel offered a free breakfast until 10 a.m. as an amenity, and as a former journalist I naturally gravitate toward free food.

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