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Crm News & Analysis

Report Finds One Fifth of Companies Still Struggling with Social Customer Care

Nearly one-fifth of large organizations are still determining their approach to social media, and only about a third say they are proactive in their social customer care. Those are some of the takeaways in a new report, "How Companies Are Supporting the Connected Consumer."

Perceptive Brings Intelligent Capture To Microsoft Dynamics CRM

Perceptive Interact for Microsoft Dynamics CRM allows users to access and capture all customer or account-related data from any form within the customer relationship management solution, when and where it is needed.

Microsoft Upgrades Dynamics CRM, AX, Offers Integrated Marketing Through MarketingPilot #conv13

Microsoft’s Convergence conference got into full swing today in New Orleans, and with it came news of a number of releases and upgrades that are on their way for the coming year. But before the releases, the first key note speech from Business Solutions President Kirill Tatarinov, who outlined where Microsoft sees the Dynamics product going.

Salesforce Chatter Mobile Apps Go Live, Takes CRM on the Road

iOS and Android versions of the Salesforce Chatter mobile app have finally been updated to include things like editing accounts, leads and opportunities.

KnowledgeLake Offers Accounting Automation Tool for SharePoint

Accounting departments have an updated SharePoint tool for automating accounts payable billing thanks to a release from KnowledgeLake.

SalesFUSION Attracts Investment with Close Integration of Marketing Automation, CRM

SalesFUSION, a provider of marketing automation technology, has raised US$ 1 million in Series A-1 venture capital from high-tech investment firm Hallett Capital. SalesFUSION appears to be distinguishing itself in the increasingly crowded marketing automation space by offering unusually tight integration with CRM.

Engage Your Customers Truly, Socially, Deeply, Attentive.ly

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Social media monitoring has evolved over time to include more and more metrics, insights and trends that keeping up with it all is nearly impossible. Finding a single platform from which to monitor it all is never as easy or affordable as you want it to be, especially if you’re a non-profit or smaller business. Until now. Thanks to Attentive.ly, not only can you effectively monitor your brand, but you can target your users where they are.

AvePoint Launches Microsoft Dynamics CRM Product Line to Ease Migration, Improve Data Quality

Governance and infrastructure management provider AvePoint wants to make Microsoft Dynamics CRM work better. This week the Jersey City-based company released a line of products to help increase productivity, user adoption and data quality in Dynamics CRM. 

Pitch Sites: A New Approach to Reaching out for 'Sometimes Salespeople'

Pitch Sites is a new service design to support "sometimes sales people" -- you know, those people out there who need to reach out to potential customers, employees, partners to "pitch" an idea, service, job, something.

Oracle Announces Unified Social Relationship Management Product for Cloud

Oracle has brought together all of its social capabilities under one unified interface -- because social can't be done in silos.

Gartner: Enterprise Software Spending In US Remains Static, CRM, Cloud Main Interest

There will be some interesting regional differences in enterprise software spending over this year and next, according to Gartner, but ultimately for the US and Europe things are not looking good. Growth over the next 18 months will be static, or even negative, with cloud computing and customer relationship technologies the areas that will do best.

Microsoft Dynamics CRM Online Integrates iPad + Yammer

Now that the December 2012 Microsoft Dynamics CRM Online update has rolled out, more features are being added like iPad and Yammer integrations.

Salesforce Extends Mobile Reach Of Service Cloud, More Mobile Apps on the Way

The only surprise in today’s announcement from Salesforce that it is adding more muscle to its Service Cloud is that it hasn’t done it before. Given the focus of Salesforce’s customer-centric apps and the fact that so much customer prospecting is done on mobile, adding better mobile functionality is just about obligatory.

Gartner: Business Intelligence Market Grows, Data as a Service Upcoming Trend

Last week, we saw that the worldwide growth in analytics revenues would be pushed by developments in big data, social business and mobile spaces. Running parallel to this, Gartner says growth will be in sales of business intelligence software.

Gartner MQ for CRM Web Customer Service: Kana, Moxie Software, Oracle-RightNow Among Leaders

There's a new Magic Quadrant Report out from Gartner that focuses on vendors providing one of the most critical tools in a company’s online toolkit -- CRM Web Customer Service Applications. 

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