Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Customer Service 2.0 News & Articles

Get Satisfaction Raises $6 Mil., Rebrands, Brings on Key Hires

Get Satisfaction draws our attention today with a trio of announcements that can be summed up as rather sunny news for the "people-powered customer service" company. Here's the lowdown.

How to Approach Customer Service 2.0

As Web 2.0 matures, the line between marketing and customer service is beginning to blur.

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