Customer Experience News & Articles

Pinterest is continuing its makeover, in part by undoing the future. The popular image-pinning site unveiled a new look in March, but some of the changes didn’t go over well with users. So, post-feedback, it’s now bringing back some older features and adding a few new ones. 

Samsung is keeping its broad, every-man, appeal going by announcing a new, low-cost, Galaxy Tab device. But back at base, the company is working hard on new 8" and 11" tablets, along with a possible new Nexus 11 for Google. 

Leading Your Communities
Communities are the perfect way to improve collaboration and engagement. Here's what one community manager learned about growing a successful community. You should also have a read of these 4 steps to lead your customer community.

The Adoption Obsession
Put aside the adoption metric and focus on user experience metrics that demonstrate the real value of new technology.

Big Data, Cloud & BYOD in the Enterprise
Some vendors, like EMC, say the convergence of cloud and big data will change the enterprise computing game. Others, like Dell, are banking on the growth of mobile and support for BYOD in the enterprise.

Most Popular

• Say It Ain't So, Joe: You Can't Do Records Management in SharePoint
• Employee Engagement: Its ROI May be More Than You Think
• How Will Customer Experience Management Keep Up with Channel Independence?
• Is SharePoint a Failed Vision for Collaboration?
• Autonomy Boss Talks Big Data, Information Management, Governance, Web CMS... And HP

Editor's Picks

• CXM - A Strategy That Really Needs Smart Technology
• Adobe Announces Experience Manager Webinars, Predictive Social Publishing
• Content Strategy: Why Branding Matters
• Moxie Takes on Yammer + Jive with Collaboration Spaces
• Community Design is Like Throwing a Good Party - It Takes Planning 

Around the Web

• Stop Watching the Stock Ticker and Start Improving Customer Experience
• Driving Innovation with Advanced Social Intelligence
• Authors Must Be Multilingual Or Fail
• ‘Doubling Down’ On Information Architecture
• “Pull” Systems are Antifragile
   

Featured Events (all events | post your event

• Apr 29 -- Gartner Portals, Content & Collaboration Summit San Diego
• May 07 -- J. Boye Web & Intranet Conference Philadelphia 2013
• May 14 -- 2013 CMS Expo Learning and Business Conference
• May 14 -- Webinar: One-to-One Marketing Made Easy with Big Data
• Jun 17 -- E2.0 Conference Boston

Featured Jobs (all jobs | post your job)

• Business Development Director in California at Sitecore
• Mobile Architect in Austin at Headspring
• Digital Copywriter in New York at Story Worldwide
• Manager of Content Marketing & Social Media in Charlotte at Peak 10
• Knowledgebase Project Manager in Portland at SurveyMonkey

This week we talked customer experience and the need for smart technology. We also looked at Employee Engagement -- how it can improve the bottom line, and the Cloud growth within Europe. 

With the announcement of its Worldwide Developer Conference for June, Apple has set the wheels in motion for the reveal of iOS 7, a monumental event if Apple is to keep up with the ingrained social-media-friendly, music-streaming and up-front services that users now expect.

In part one of our recap we learned the many great ways that customer communities can benefit organizations, provided that they add value and allow opportunities for real engagement and include everyone, from employees to stakeholders in the process. In part two, we explore the challenges in growing and engaging communities. Don't be scared, our participants also helped us learn how to overcome them.

On Wednesday, we all came together for another monthly Tweet Jam -- this time to discuss how to grow and engage customer communities. Sure, it sounds simple enough but we wanted to dig deeper to learn what really goes into developing and managing opportunities for customer engagement. Since there were lots of questions, we've separated our recap into two parts. Let's take a closer look, shall we?

 Wavii has closed down its existing summarizing service app after being acquired by Google, where it will likely fulfill the same role that Summly now does for Yahoo. 

New media company, Betaworks has announced that it has acquired Instapaper, a read-it-later platform.

With plenty of revenue from all those desktop web games, how will Facebook translate that as users access social media and games increasingly from their mobile? The acquisition of Parse whose mobile app development SDK for iOS and Android and other platforms powers thousands of apps seems to be one answer. 

Twitter has rapidly become a vehicle for brand marketing and reinforcement, but keep in mind that it’s only partially a broadcasting channel. Many companies are using it as a one-way broadcaster of 140-character messaging, instead of using it to engage followers. Startup Nestivity, which develops community software tools for Twitter, has come up with a list of the top 25 brands that best utilize Twitter for customer engagement.

For social media marketers looking to make the most of visuals, there is a new tool called PICT --  a shoppable photos application.

Companies need to be more strategic about how they optimize their websites, and it starts with aligning marketing goals to business goals according to the findings of an Adobe Digital Index report on digital marketing optimization.

The way social media sites are being accessed and by whom is changing, according to a report from the Temkin Group.

Open source CMS provider Joomla! has released version 3.1 of its popular system. The minor update includes an integrated tagging system for identifying a variety of components in different ways.