Customer Experience News & Articles

 As Apple rumbles toward yet another App Store milestone, there's hard cash (well iTunes gift cards) in it for the lucky few who download an app at just the right time. 

How's this for flat design, Apple's latest iOS update improves precisely one feature for one model of iPhone. Flat? Largely redundant more like. 

When is a digital asset management system like a good mixed drink? When it’s optimally integrated with other systems that act as complementary liquids do in a fine cocktail.

In the most recent version of its Digital Publishing Suite, Adobe has added previewing and embedding capabilities as well as updating older features, such as iPhone support and analytics.

It’s hard to find anyone who brags about how many departmental silos they have, but, as noted by the Keynote Panel at the Henry Stewart DAM conference this week at the New York Hilton, plenty of silos still exist in companies managing digital assets. 

Of course you've heard of the coveted Aragon Research Hot Vendors report, and only the most compelling new technologies or those leveraging cloud, mobile, content or video can pass muster. This year, Alfresco, MZinga, Accellion and SpringCM, among others, have been named in the second annual report.

If you need help calculating the ROI of a community, there are tons of resources that can provide processes and best practices, but where can you find ROI in the first place? Where should community evangelists look, and where will ROI be easiest to prove?

Advertisers and marketers who use Facebook will now be able to boost their company’s profile and encourage more fan interaction through a Promoted Likes feature.

Gaining visibility into a customer’s buying journey is nothing new to marketers. In fact, understanding the journey has been a standard practice since the time marketers primarily distributed messages through print ads -- and with good reason. 

It’s been a DAM brief week. And, in digital asset management news, Nuxeo releases a desktop sync client, North Plains refreshes several of its key products, Parliament decides to help -- or not -- intellectual property orphans, and Google comes up with a clunky-sounding name for afterlife options. 

There doesn't seem to be much of a recession in the tablet space. According to figures just released by International Data Corporation growth in the market is estimated to be 142% year-on-year with Microsoft climbing into fifth position on the back of Surface.

The first product in any line is often more for show, to help raise interest and awareness. So, Microsoft might consider the first Surface a complete success in that respect. But, it likely won't outstay its welcome as newer, faster machines prepare to make an entrance, driven by new hardware and services to create a more compelling offering. 

Social media giant Facebook has just reported earnings of $1.46 billion and a profit of $219 million as it continued to grow its global user base in the first quarter of 2013. Recent efforts have seen the company increasing its mobile focus as it aims to utilize its massive on-the-go user base.

Four vendors who are making an impact in the digital marketing industry have been highlighted in a new report from Gartner.

Let me start with a basic reality of life: people are self-centered. We all are.