If you want to learn about customer experience, forget the next overhyped, overcrowded, tech-focused conference. Just eat at Joe's in Savannah, Ga.
Joe's Homemade Café, Catering and Bakery is the best of 750 restaurants in Savannah, at least according to TripAdvisor, a travel site that offers "trusted advice from real travelers." The 510-square foot gem of a restaurant is known for its sandwiches, salads, desserts and exceptionally warm and friendly service.
And while the food is delicious, it begs a customer to ask a question: "How did this tiny space with eight employees in a city of landmarked, exotic restaurants win the hearts of more travelers than any other?"
Don Holland, shown left, who co-owns the business with Ted Paskevich, shown right, doesn't have to think long when asked. "We believe that a strong commitment and delivery of quality food and exceptional service makes us appreciated by our customers," he said.
Oh, and one other thing. "We're big believers in social media."