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Customer Experience Management (CXM) Articles

Sitecore Pulls It Together for Vegas Debut #SYMNA

Thumbnail image for 2014-27-August-Elvis.jpgOften overshadowed by other marketing clouds, Sitecore will enjoy its day in the Las Vegas sun next week when it unveils a major update to its customer experience management platform.

Though it's not official, the Copenhagen-based company is likely to unveil version 8 at the Sitecore Symposium, which runs Monday through Wednesday.

The show's centerpiece is the just completed integration of CommerceServer.net into the Sitecore platform. Sitecore, which bought the e-commerce engine last November, reports that the result is a platform that provides an analytics-driven, real time, personalized experience to customers across all channels. 

News Bites: Big Birds, Big Fish, Dinosaurs and Baseball

The latest in marketing, recovering, acquiring and mapping from Yankeeland, the Bull City, the Bubble and the other Second City.

How We Topped YouTube Search Results

2014-04-September-Cat-Balloon-Guess-What-Happens-Next.jpgYouTube processes more than 4 billion searches a month, making it the second largest search engine of today. While you might think of YouTube as a platform for entertaining cat videos, the fact that YouTube videos often make it into Google's natural search results pages makes them an increasingly important part of your marketing strategy. If your videos aim to educate your market about new services or features and provide guidance about how to use them, this channel becomes essential.

The Evolution of a Digital Marketing Technologist

2014-04-September-evolution

Daryl Hemeon's an IT guy. Web guru. Software creator. A technical architect. He's implemented content management systems of various flavors.

The next logical venture for Hemeon? Marketing, of course. What, you say? It's happening. With Hemeon -- and many others.

Technology is converging with marketing -- just as they said at last month's first Marketing Technology Conference at the Seaport Hotel in Boston.

And here is Hemeon, the poster boy for this convergence. A true technician diving into digital marketing now at his organization -- Unum.

"Technical architecture is my background, and web development is where I started," said Hemeon, who caught up with CMSWire at the #MarTech conference. "And now I'm figuring out how to connect the dots. The job's very new."

Microsoft Cushions Google's Blows with Cash

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Yes, Google is encroaching into Microsoft’s traditional business space in a vicious productivity fight. But Google's rebranding of its Enterprise Business as Google for Work yesterday seems to be a tacit acceptance — for the moment, at least — that Microsoft is the Enterprise Daddy.

Microsoft, meanwhile, has responded to Google's blows with a number of financial incentives that must have many Chief Financial Officers salivating over their ledgers.

Design Efficiency into Your DAM Workflows

2014-04-September-Flow.jpgAre you maximizing the value of your digital asset management (DAM)? Understanding the complexities of DAM lifecycles and building efficient workflows can be a daunting task. DAM vendors often do a very good job of getting the DAM up and running, but do not have the deep understanding of your assets and business needs.

It's Time to Adopt Customer Journey Thinking

2014-04-September-Gas-Station-At-Night.jpgMost companies don’t really understand their customers. “Big data” is not the answer. Even if organizations collect piles of data from every customer interaction, they still aren’t getting a full picture of what’s going on. 

What’s the path to deep customer insight? Customer Journey Thinking. Organizations must stop looking at customers through their internal lens of interactions and focus their attention on customers’ overall journey.

Red-Hot Hootsuite Acquires Social Marketing Campaign Platform

2014-04-September-red-hot.jpg

The Hootsuite social media dashboard made big news when IBM Connections announced Hootsuite's integration into its enterprise collaboration platform last December. The industry took notice.

Eyes are on Hootsuite again today. It announced the acquisition -- and immediate deployment -- of an engagement platform for creating customized social marketing campaigns. Hootsuite acquired Brightkit for an undisclosed amount and launched Hootsuite Campaigns that officials say will help organizations extend the reach of social media programs. 

"Hootsuite Campaigns is designed to create customized social marketing campaigns and allows businesses to reach new audiences through engaging contests, sweepstakes and galleries, all managed from their Hootsuite dashboard," a Hootsuite spokesperson told CMSWire.

Microsoft: Pimp Your Office 365 Ride

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When it comes to customer experience and engagement strategies, everyone knows appearance is everything. If that seems a bit shallow, Microsoft doesn’t seem to care. It just announced that it is allowing enterprises and users pimp their Office 365  — within reason, of course.

Starting this week, the new functionality will enable users to customize and personalize their Office 365 suite. The result: enterprises that deploy the platform will be able to give it a makeover to better reflect their corporate identities.

Magnolia CMS Partnership Aims to Boost Creative Campaigns

web cms, Magnolia CMS Partnership Aims to Boost 'Creative Campaigns'

A European digital platform provider is teaming with Magnolia CMS on a cloud implementation of the open source content management platform. Company executives claim it will arm digital marketers with the ability to fire off creative campaigns.

Magnolia CMS's partnership is with ETECTURE@Ogilvy, the technology arm of Ogilvy & Mather UK. 

ETECTURE@Ogilvy was founded in 2003 and now has 100 employees across offices in London, Frankfurt, Munich, Karlsruhe and Düsseldorf. Execs there said the platform provides specialized technical and digital marketing expertise to support large organizations that routinely roll out integrated marketing programs, such as product launches, on a global scale. 

Q3/Q4 Planning: Top Marketing Technology, Social Business Conferences & Events (03-Sept-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

You're Invited: Making Customer Journeys Work

Join CMSWire and Totango on September 16. In this one-hour webinar, learn the critical processes to create customer journeys.
 

> Register Now

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In Web Analytics Ranking World, Another Choice Emerges

customer experience, In Web Analytics Ranking World, Another Choice Emerges

Who's got the best web analytics software?

Forrester Research stands by these guys in its Wave for web analytics released in May. Forrester's not the only one ranking analytics. Or ranking anything, as we just learned this week with Gleanster Research.

The latest to flex its ranking muscles is TrustRadius, an Austin, Texas-based forum for professionals to share "candid insights about business software."

And TrustRadius feels it has 230 good reasons for being a trusted source for analytics rankings --  the 230 reviews by analytics software users that ultimately led to the crowdsourcing firm's TrustMaps™ for Digital Analytics software.

"It's performed by market segment -- company size -- others are one size fits all," Vinay Bhagat, CEO of TrustRadius, told CMSWire when asked what makes his company's ranking style unique. "It's based upon real user information vs. a survey of vendors, a typical analyst approach. Analysts generally do a very poor job of collecting real user feedback. Their surveys are long feature checklists, and are often driven by historical relationships with vendors."

If You Build It, Will They Convert? 3 Content Marketing Steps

2014-03-September-Drinking-Tea-Wonka.jpgMarketers spend a lot of time and energy on content marketing initiatives -- understanding our customers, developing content that speaks to their needs, establishes our credibility, and distributing it through multiple channels. Our goals in doing all of this are to drive demand for our products, traffic to our site and leads into our funnel. Pretty straightforward, right? Well, success (or failure) to engage and convert web visitors with content all comes down to relevance and timeliness.

Sitecore Ups DAM Ante, Partners with Picturepark

Sitecore is boosting the role of digital asset management (DAM) in its web content management system (WCMS) offerings.

Earlier this summer, the CMS provider of customer experience management formed a partnership with DAM vendor ADAM Software. The alliance aimed to integrate ADAM's ability to bring up the correct version of media files with Sitecore's workflow aimed toward specific targets, like a social media ad campaign in a specific country.

Today, the company announced Sitecore website editors can also use Picturepark DAM systems to find and place digital assets onto websites. Picturepark offers on-the-fly image editing, live link updates and Adaptive Metadata management, according to officials at the Aarau, Switzerland-based provider.

iPipeline's New Platform Powered by Salesforce1

Digital marketing and sales provider iPipeline has announced an alliance with Salesforce.com that will provide sales agents across the enterprise with one-stop access to iPipeline’s integrated solutions.

The alliance means iPipeline's new AgentOne Desktop Solution will be delivered with the Salesforce1 platform. 

The Exton, Pa.-based provider plans to arm insurance-selling agents with integrations between the Salesforce Platform, iPipeline’s marketing, selling and processing solutions and other proprietary applications. The platform will debut for enterprise-wide deployment in the late fall/early winter. 

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